Jag har sänt flera meddelanden i detta ärende. De appar jag behöver är blockerade går ej att installera via App Lounge. Någon måste ta tag i dettadetta nu.
Hälsning Kjell
1 Like
Hello Kjell,
This is a English speaking forum for user to help each other.
My help will be to translate your message 
:
I have sent several messages regarding this matter. The apps I need are blocked and cannot be installed via App Lounge. Someone needs to address this issue now.Regards, Kjell
Are you a Murena customer ? Did you bought your device from the Murena store ?
If so, you should try to contact the customer service.
If not, let us know what device model you use and what software version is concerned by your problem.
Regards.
1 Like
I can’t install my favorite apps via App Lounge.
Only one app, the Swedish “Swish”. When I click “Install”, the text changes to “Try again” when I click again nothing happens.
Here are some of the apps:
Word, Excel, Swedish Bank-ID, Edge etc.
I have a Murena Fairphone 5 that was purchased from Murena earlier this year.
This needs to be fixed quickly because the Bank app cannot be installed.
It is extremly important to get the “Swedish Bank-ID” and my Swedish Bank “Länsförsäkringar Bank”
But allso the Microsoft Word, Excel, Onedrive, Edge mm.
Kjell
Hej Kjell!
BankID är inte problem att installera, jag använder det dagligen. Microsoft apparna kan vara problematiska då de kan kräva Google Play Services och som du kände vet så har inte e/OS Google Play Service utan Micro-G. Anledningen är att skydda användarna och ha bättre integritet. Skulle du kunna tänka dig att byta till till exempel Firefox och Libre office? Och en anledning till att du kände inte kan installera är du inte har utrymme på telefonen.
Hej och tack för inlägget.
Jag har haft alla apparna installerade tidigare, men var tvungen att återställa till leverans inställningar och då raderas alla appar. Utom de apparat som är inne i operativsystemet, efter denna manöver går det inte att installera några personliga apparat inklusive BankID. När jag klickar på t.ex bankidikonen App Lounge står där 0 B och Exodus och en massa spärrinfo.
Jag börjar så smått bli trött på detta, har man full koll?
Kjell
13 november 2025 kl. 20:11, “Daniel Artfors via /e/OS community” <community@e.email> skrev:
Jag har sänt flera meddelanden i detta ärende. De appar jag behöver är blockerade går ej att installera via App Lounge. Någon måste ta tag i dettadetta nu.
Hälsning Kjell
Det kan vara så att App Lounge inte har fått tillstånd att installera program. Gå till Inställningar → Appar →Tryck på “Visa alla (en siffra) appa. Gå in på “App Lounge” → “Öppna som standard” Där ser du om du har “Verifierade länkar” klicka i alla du hittar och går tillbaka ett steg tryck sedan på “Tvinga att avsluta” gå swda tillbaka till hemskärmen öpnna App Lounge och försök igen.
My phone is an Murens Fairphone 5.
I bye it in februari this year 2025
I reset the phone to factory settings bye a reason, after this i was Göinge to reinstall the apps i mentioned earlier bit they are blocked. I vän ser this by clicking on the icon of one of the apps in the App Lounge, behind the icon i vän ser 0 B as well as Exodus and a lot fo blocking data.
Help US with this de vänt handel our bakning bussines.
Kjell
Hej Kjell,
Vi har fått några rapporter om problem som användare av Fairphone-enheter i Sverige har. Kan du ge detaljer, till exempel om du också har några nätverksrelaterade problem? Till exempel att du inte kan ansluta? Eller är problemet specifikt för att installera och använda vissa appar? Kan du använda telefonens funktioner som att ringa och ta emot samtal, skicka och ta emot e-post och meddelanden?
Denna förfrågan gäller specifikt Fairphone-användare i Sverige.
Med vänliga hälsningar,
Manoj
Översatt med en online-app
Hi Kjell,
We have received some reports of issues being faced by users of Fairphone devices in Sweden. Please can you give details like if you are also facing any network related issues as well. Like not being able to connect. Or is the issue specific to installing and using some apps. Are you able to use the phone features like making and receiving calls, sending and receiving email, message.
This request is specific to Sweden based Fairphone users
regards,
Manoj
Translated using an online app
Hi Manoj
I have a Murena Fairphone 5 purchased from Murena in February 2025.
All functions of the phone have worked perfectly since then.
I received an update to /e/OS 3.2 + Android 15 at the end of October.
It soon turned out that I did not receive any updates to my apps. I decided to restore the phone to original settings (apps are uninstalled).
The phone restarts and the mandatory apps appear and email and SMS work.
I am now starting to install my own apps via App Lounge = Svenskt BankID, (Länsförsäkringar Bank), Word, Excel, Onedrive, Swish, Ok. I don’t remember them all.
Some apps I was able to install “Marinetraffic”, “Apoteket” and "1177.
I wanted to investigate the matter, started with the BankID app, what I did was to click on the BankID icon in the App Lounge and behind the icon I could see 0 D and information regarding Exodus and a lot of data about blocks. When I do the same look at another app it says for example 2560 D and nothing about Exodus blocks. Good network, never any errors.
It is extremely important to get BankID and Länsförsäkringar Bank up and running, these handle my banking interests.
I am not an expert on the subject but it does not feel like the phone itself carries the error.
Yes this is what I can tell you right now, come back with specific questions and conclusions.
Regards Kjell
Thanks for the details, Kjell. Let me pass this to the developers. We are investigating issues reported on Fairphone devices specifically in Sweden. Will get back with the developer’s response.
Update: The issues we are looking at is on FP6 devices in Sweden.
For this issue since it is a FP5 device and purchased from the Murena Store I would suggest you get in touch with the helpdesk you should submit the query using the form Contact Us if not already done. The team would have more details on the product.
They usually respond within 7 - 10 days due to the number of requests
Hi Manoj
Here is two photos as a example “BankID” These are taken from behina the BankID Icon
I’m not sure, but it seems like issues with your network to me. Are you connected to WiFi? I’m in Norway and have experienced wrong settings for some of our mobile providers here on several phones. I’m not 100% sure, but I think I remember to have had this with FairPhone 5 when running /e/OS until 7 months ago.
Hi, my network is exelent, i pick up my old Samsung A 32 yesterday and did it back to factory set, i install all my lost apps wihout any network problems or other interupsions.
Kjell
Hi Manoj
I will get back to you with an edited and updated compilation of my experiences and discoveries regarding my problems installing certain apps.
Regards Kjell
(Attachment Hi Manoj.docx is missing)
I cannot install important apps anymore.
Hi Manoj,
I have compiled all my observations and experiences over the past weekend below.
Background
I purchased a Murena Fairphone 5 from Murena in February 2025. Since then, every function of the phone has worked flawlessly up until recently.
Recent Software Update and Initial Issues
At the end of October, I received my last update /e/OS 3.0 along with Android 15.
Troubleshooting Steps Taken
To resolve the issue, I restored the phone to its original settings, which removed all previously installed apps. After the restart, the mandatory apps reappeared, and both email and Phone calls and SMS functionalities continued to work as expected. I then began reinstalling my personal apps via App Lounge, including Svenskt BankID, Länsförsäkringar Bank, Word, Excel, Onedrive, and Swish, among others whose names I do not remember. I was able to successfully install some apps, such as Marinetraffic, Apoteket, and 1177.
Blind test
I have also tried installing other apps temporarily just to see how the function works there. I can say that all apps out of ten were able to be installed.
However, one did not work, which was the Onlyoffice suite.
A try with my old Samsung A32
I suddenly remembered that I have an old Samsung A32, I charged the battery, reset the phone to factory settings. I then started installing all the apps mentioned earlier in this description, everything went without any problems. This must what I can see clear my network of the cause of the problems.
Detailed Investigation
I decided to investigate the issue further, starting with the BankID app. When clicking on the BankID icon in the App Lounge, I observed that it displayed
‘0 B’ and information related to Exodus, along with a significant amount of data concerning blocks. In contrast, when viewing another app, it would show, for example, ‘2560 B’ and no details about Exodus blocks. Throughout, the network connection has remained strong with no reported errors.
Importance of Resolution
It is crucial for me to get both BankID and Länsförsäkringar Bank functioning, as these applications are essential for managing my banking affairs.
Current Assessment and Request
Although I am not an expert in this field, my suspicion is that the problem does not originate with the phone itself or my network. This summarises my current understanding of the situation. Please let me know if you have any specific questions or conclusions regarding these issues.
Regards Kjell
I cannot install important apps anymore.
Hi Manoj,
I have compiled all my observations and experiences over the past weekend below.
Background
I purchased a Murena Fairphone 5 from Murena in February 2025. Since then, every function of the phone has worked flawlessly up until recently.
Recent Software Update and Initial Issues
At the end of October, I received my last update /e/OS 3.0 along with Android 15.
Troubleshooting Steps Taken
To resolve the issue, I restored the phone to its original settings, which removed all previously installed apps. After the restart, the mandatory apps reappeared, and both email and Phone calls and SMS functionalities continued to work as expected. I then began reinstalling my personal apps via App Lounge, including Svenskt BankID, Länsförsäkringar Bank, Word, Excel, Onedrive, and Swish, among others whose names I do not remember. I was able to successfully install some apps, such as Marinetraffic, Apoteket, and 1177.
Blind test
I have also tried installing other apps temporarily just to see how the function works there. I can say that all apps out of ten were able to be installed.
However, one did not work, which was the Onlyoffice suite.
A try with my old Samsung A32
I suddenly remembered that I have an old Samsung A32, I charged the battery, reset the phone to factory settings. I then started installing all the apps mentioned earlier in this description, everything went without any problems. This must what I can see clear my network of the cause of the problems.
Detailed Investigation
I decided to investigate the issue further, starting with the BankID app. When clicking on the BankID icon in the App Lounge, I observed that it displayed
‘0 B’ and information related to Exodus, along with a significant amount of data concerning blocks. In contrast, when viewing another app, it would show, for example, ‘2560 B’ and no details about Exodus blocks. Throughout, the network connection has remained strong with no reported errors.
Importance of Resolution
It is crucial for me to get both BankID and Länsförsäkringar Bank functioning, as these applications are essential for managing my banking affairs.
Current Assessment and Request
Although I am not an expert in this field, my suspicion is that the problem does not originate with the phone itself or my network. This summarises my current understanding of the situation. Please let me know if you have any specific questions or conclusions regarding these issues.
Regards Kjell
Are you not able to update to v3.2 on the FP5. It is now on A15.
We have a few Swedish apps mentioned in the list available here
Hi Manoj and everyone else.
Today morning I made another attempt to install my missing apps, this happened after I reset to default settings again, all installations now happened without complications.
Interesting to know if it was a coincidence or if it was active measures from someone’s side.
Thanks everyone from Kjell
Since it was the weekend, I can say there were no changes from our side. The team rarely makes changes or updates during weekends.