Can not access to my murena workspace with error: Invalid username or password

[joels]

I try to access to my murena workspace from my Linux computer, but I have this error.
Sync for my /e/OS FP3+ works fine (calendar, contact, mail).

I try the reset link, but it doesn’t work.

Any help ?

Thank you

[Manoj]

What ID are you using to access the site e.email or murena.io. Use the same credentials you use on your phone.

[joels]

I use my e.email account, the same that I use on my phone. I suspect that the password I used on my PC is not the good one (I didn’t try to connect to the murena.io website since at least 3 years), but I did not find a way to show the password stored on my /e/os FP3+.

[Manoj]

Have you tried with the reset password link

[aibd]

@joels

(I didn’t try to connect to the murena.io website since at least 3 years)

You may not be aware of

Set up a Murena Workspace recovery email

Ensure your Murena Workspace account (e.email or murena.io ) has a recovery email New and existing accounts without a recovery email will face reduced functionality for 30 days Post that 30-day period the account will be marked for deletion. The process will be the same for existing accounts without a recovery email The deletion is not automatic, but the recommendation is that all Murena email account users would set up a recovery email ID and not wait for the deletion process to start. …

[joels]

(Sorry for the delay).

Yes I tried it, but I never received a reset mail in my Murena mailbox. I hope the mail is not sent to the recovery email I used, the provider has stopped his service.
I try to connect by using my e.email account, it works fine, when I sent a mail from my professional mailbox to it, I receive and read it on the Mail /e/os app a few seconds later.

[Manoj]

The mail would be sent on the recovery email. This is the purpose of the recovery email to help you regain access to your Murena ID. Ideally, we should all keep a check on the recovery email service provider. Will add this to the message I have on the forum requesting users to create recovery emails.
At present what is the issue you are facing.