Canadian Samsung Galaxy S6 Model SM-G920W8


I have installed /e/os on my Canadian S6, but there seems to be a problem with the modem. I can make and receive calls but there is no call audio whatsoever, I cannot hear them and they cannot hear me.

Is there a work around for this issue? or will /e/rom support this device in the future?

What are my options?

Thank you for the help and advice.

Hi @PR1MA which version OS and ROM were you on before you flashed /e/? An OS downgrade i.e. coming from Pie to Oreo version can have such effect on some devices.

I came from Android 7 (Nougat), stock Samsung ROM. It appears as though /e/os only supports the Galaxy S6 model SM-G925F. I have the Canadian SM-G920W8. Think there’s a way to get this working?

You could try changing the network type under settings. There could be options like LTE , Global . Can you try changing them to see if that makes a difference. Once had a similar problem on a different phone switching to LTE solved the issue.
The differences in models could be a reason. Is there a lineage ROM which works perfectly for your model?