I bought a brand new Fairphone 6, but already during the very first setup, I hit a challenge. When trying to add a murena io account, I get the message: “Could not find CalDAV or CardDAV service”.
I have tried browsing through various posts here, but just can´t seem to find a solution. I have:
checked the internet connection both for Wi-Fi and mobile. They both work.
tried to add a murena io account. It failed with the message above
tried to add a murena address book account. It failed with the message above
tried to add an account administrator address book. It failed with the message above
tried to add an account administrator address book and selecting https://murena.io and entering my murena io account. It failed with the message above.
Even if I didn´t want to, I tried to add a Google address book account using my gmail account. It failed with the message above.
I am an ordinary Android user trying to degooglify my life, and would be thankful to get this sorted out before recommending this to my family and friends.
I have logged in with my murena.io account on a computer, and there it works fine. I am using 2factor authentication if that should matter in the case.
How much time has passed since you created the Murena account? I seem to remember a case where a very newly opened account was reported to behave like this, as if the account had not yet been fully activated.
The default method to add the account is during the First Start Wizard.
Thx for your reply. It has been a couple of months since i registered an account at murena.io. I thought that maybe the problem exists because I had an empty address book, so today I added one person. I do not know if this does any difference. I still get an error message.
The error message lets me see a log that amongst other things contains the following:
<s:exception>Sabre\DAV\Exception\NotAuthenticated</s:exception>
<s:message>No public access to this resource., No ‘Authorization: Bearer’ header found. Either the client didn’t send one, or the server is mis-configured, AppAPIAuth has not passed, No ‘Authorization: Bearer’ header found. Either the client didn’t send one, or the server is mis-configured, Username or password was incorrect, No ‘Authorization: Bearer’ header found. Either the client didn’t send one, or the server is mis-configured</s:message>
</d:error>
I have now added a calendar entry and a contact in the address book. I have received a lot of email in my murena.io account. I just tried use my PC and a browser to send emails from my account to three different receivers including gmail, but none of them arrived. They are visible in the Sent section, but do not arrive at any external service.
I do not know if there is a connection between those two problems. Any suggestion is appreciated.
I tried to add my murena.io account right at the start when the phone asked for an account, but I got that error message stated earlier. So the error is consistent at least.
I just read that maybe I need to add a long link instead of just trying a user name and password.
On my PC, I added a new calendar, clicked on the pen (edit), and copied the link. I then tried to add a murena account and a murena address book by adding that information:
Thank you for your kind help. Through another post, I found out that I can not use my Murena account to connect the apps to Murena, but have to make another login. One of Murena´s help pages gave me a hint, so I did as follows:
In a browser (i.e. on your PC) log in to your murena.io-account.
Click on your little icon in the upper right corner and select Settings
In the menu that shows up on the left side, select Security
At the bottom of the page, there should now be a part called something like Devices and Sessions
Add a name to what you want to make a password for (I wrote “eOS Account Manager”) and click on “Make a new password”. Write down the password.
Now go to your phone under Settings (Click the Cog wheel)
might not be too obvious or have a visible attention banner: needing to use generated tokens (“app passwords”) when 2fa is active is in the docs - How to enable Two Factor Authentication (2FA) 🔑
(that said, I think the whole of it is getting / being replaced by an oauth2 flow already or soonish)
Sharing the feedback with the team. The whole point of /e/OS has been to make life easier for non technical users while not detaching them from the real world. To give users the ability to continue using their favorite social media apps but with a degree of privacy.
