Disappeared app still showing as installed in AppLounge

[thomo]

Hello,

Happy new /e/os user on a FF6, I tried to install an app for MDM (at work). I had installed and opened it but the process failed at a point and had to cancel. But now the icon of the app is not appearing anymore, it’s not showing in the app list in /e/ settings… but when I go in AppLounge, it shows it’s installed but nothing happen when I click on “open”… I tried to find info in this forum so for instance I cleared the content of the PWA player (not really knowing what it is), I restarted the phone, etc… but it seems i’m really stuck.

Any help?

Thanks!

[jim.p]

In Settings >> Apps >> See all Apps

Select App Lounge >> Storage and Cache.

You could first just try “clear cache”, and if that doesn’t help then “clear storage” as well.

Then open the app lounge and try again.

[aibd]

The above will help fix the app-lounge problem …

@thomo

an app for MDM (at work).
…
I tried to find info in this forum

Maybe name your app … but for instance when searching the forum if your app is trying to Set MDM authority to MS Intune you will find hits for that … especially that MS seems to actively disregard FOSS solutions.

[thomo]

the app is Omnissa Intelligent Hub.

[aibd]

I installed and tried to test

Version 26.05.0.90
com.airwatch.androidagent

I confirm no icon shows when (in my case) no connection was possible to a remote server.

• (Ofc I had no remote server link; in your test the remote server could reject the device for any number of reasons. Seems no connection, no icon)

The app exists (at 176MB) and is found in Settings > Apps.

Here is the privacy report Report for com.airwatch.androidagent 25.09.0.26 - εxodus.

This is an unusual list of both Trackers and Permissions. Did you try to test with ALL Advanced Privacy turned off?

An observation; the app description seems aimed at the employer with “benefits” seemingly to intrude on worker privacy (personal prejudice perhaps).

Maybe your employer can provide a troubleshooting link to the app devs.

Resources to collect a log [LIST] Banking Apps on /e/OS - #887 by aibd.

[thomo]

Thanks Jim!

Did that, and also tried disconnecting from App Lounge and connecting again (anonymous as I don’t have Google).

The app continues to appear as it was already installed…

[thomo]

@aibd

Did you try to test with ALL Advanced Privacy turned off?

Try what? Even with everything off, I cannot see the app on the screen and it’s not in the list of apps under settings. And I cannot “open” it from the AppLounge which says I already have it.

@aibd

at the employer with “benefits” seemingly to intrude on worker privacy

Yes, it’s an app for MDM, i.e. to install work related apps (email etc.) in a secured way.

Thanks for helping!

[jim.p]

I’m grasping at straws here, but I’m wondering what would happen if you followed this advice:

[HOWTO] Uninstall default Apps

Since the respective old forum post is no more, here is the guide again (and updated a bit) due to popular demand. To uninstall default Apps permanently using ADB (the Android Debug Bridge) … Note the package name of the App e.g. in /e/OS Settings - Apps & notifications - (select the App) - (the package name is given at the bottom of the page, e.g. foundation.e.calendar) … or from some other source. If not done already, make the Developer options visible by tapping on the Build number in …

to ‘remove’ the app. Although you have to know the package name to remove it. Also, this doesn’t really uninstall an app, it just hides it. I don’t know how the app lounge would respond. I.e. would the app lounge let you try to reinstall the app? If yes, what would happen because the app isn’t really uninstalled using the above method?

Maybe non default apps can really be removed another way.

I’d be surprised if somebody else can’t offer any better suggestions.

All the best!

[aibd]

@thomo

I cannot see the app on the screen and it’s not in the list of apps under settings.

As I reported, I reproduce that no icon is seen if there is no connection to server. I find it under the name Hub. Please confirm you do not see it at

Settings > Apps > See all … apps > Hub.

If you do see it there please now try

Settings > Apps > All apps > Hub > Storage and cache > Clear storage. (Alternatively the app will have Uninstall within that App info page.)

Hopefully this would then clear your initial attempt to login and give you a second chance to make correct contact with the server.

My experience. Launch from App Lounge > Omnissa Intelligent Hub > Open

Images

When no server is entered, correctly reports error.

Package manager

I am able to manipulate the app to a very limited extent (including add icon and uninstall) with the app Package manager Play store link (expected to open in App Lounge).

Short log

adb logcat | grep com.airwatch.androidagent


06-27 04:06:35.658  1503  1687 I ActivityManager: Start proc 15574:com.airwatch.androidagent/u0a187 for broadcast {com.airwatch.androidagent/com.airwatch.agent.Receiver}
06-27 04:06:35.800 15574 15574 W ziparchive: Unable to open '/data/app/~~G_urVx2EAC254BWb6flAig==/com.airwatch.androidagent-og7CwjAFN8127Ila5D_Ukw==/split_config.arm64_v8a.dm': No such file or directory
06-27 04:06:35.800 15574 15574 W ziparchive: Unable to open '/data/app/~~G_urVx2EAC254BWb6flAig==/com.airwatch.androidagent-og7CwjAFN8127Ila5D_Ukw==/split_config.arm64_v8a.dm': No such file or directory
06-27 04:06:35.802 15574 15574 W ziparchive: Unable to open '/data/app/~~G_urVx2EAC254BWb6flAig==/com.airwatch.androidagent-og7CwjAFN8127Ila5D_Ukw==/split_config.en.dm': No such file or directory
06-27 04:06:35.802 15574 15574 W ziparchive: Unable to open '/data/app/~~G_urVx2EAC254BWb6flAig==/com.airwatch.androidagent-og7CwjAFN8127Ila5D_Ukw==/split_config.en.dm': No such file or directory
06-27 04:06:35.803 15574 15574 W ziparchive: Unable to open '/data/app/~~G_urVx2EAC254BWb6flAig==/com.airwatch.androidagent-og7CwjAFN8127Ila5D_Ukw==/split_config.xxhdpi.dm': No such file or directory
06-27 04:06:35.803 15574 15574 W ziparchive: Unable to open '/data/app/~~G_urVx2EAC254BWb6flAig==/com.airwatch.androidagent-og7CwjAFN8127Ila5D_Ukw==/split_config.xxhdpi.dm': No such file or directory
06-27 04:06:35.805 15574 15574 D nativeloader: Configuring clns-7 for other apk /data/app/~~G_urVx2EAC254BWb6flAig==/com.airwatch.androidagent-og7CwjAFN8127Ila5D_Ukw==/base.apk:/data/app/~~G_urVx2EAC254BWb6flAig==/com.airwatch.androidagent-og7CwjAFN8127Ila5D_Ukw==/split_config.arm64_v8a.apk:/data/app/~~G_urVx2EAC254BWb6flAig==/com.airwatch.androidagent-og7CwjAFN8127Ila5D_Ukw==/split_config.en.apk:/data/app/~~G_urVx2EAC254BWb6flAig==/com.airwatch.androidagent-og7CwjAFN8127Ila5D_Ukw==/split_config.xxhdpi.apk. target_sdk_version=36, uses_libraries=, library_path=/data/app/~~G_urVx2EAC254BWb6flAig==/com.airwatch.androidagent-og7CwjAFN8127Ila5D_Ukw==/lib/arm64:/data/app/~~G_urVx2EAC254BWb6flAig==/com.airwatch.androidagent-og7CwjAFN8127Ila5D_Ukw==/base.apk!/lib/arm64-v8a:/data/app/~~G_urVx2EAC254BWb6flAig==/com.airwatch.androidagent-og7CwjAFN8127Ila5D_Ukw==/split_config.arm64_v8a.apk!/lib/arm64-v8a:/data/app/~~G_urVx2EAC254BWb6flAig==/com.airwatch.androidagent-og7CwjAFN8127Ila5D_Ukw==/split_config.en.apk!/lib/arm64-v8a:/data/app/~~G_urVx2EAC254BWb6flAig==/com.
06-27 04:06:35.835 15574 15574 V GraphicsEnvironment: com.airwatch.androidagent is not listed in per-application setting
06-27 04:06:36.226 15574 15617 D DynamiteContextFactory: Created and cached a new DynamiteContext for cacheKey: com.google.android.gms.measurement.dynamite-com.airwatch.androidagent

adb list and uninstall

~$ adb shell
FP3:/ $ 
FP3:/ $ pm list packages |grep airwatch
package:com.airwatch.androidagent
FP3:/ $ exit
~$ adb uninstall com.airwatch.androidagent
Success
~$ 

Testing with 4.0-a15-20260612634536-community-FP3.

Despite what I found I can imagine many reasons why Omnissa Intelligent Hub will fail on /e/OS. The app declares itself Google dependent.

Re reading your posts I am unsure if your aim is

• To get rid if it
• To use it?

[aibd]

@jim.p

this doesn’t really uninstall an app, it just hides it.

This link you quoted is for system apps.

The range of adb shell options is described in this useful manual

ADB Shell - Android ADB Commands Manual

• pm list is in section Package Manager.
• or for Uninstall: adb uninstall - ADB Shell

[thomo]

Many thanks. I am currently on holidays (and roaming does not work on my /e/OS FP…) so will enquire further when I’ll be back.

[thomo]

@aibd

Settings > Apps > See all … apps > Hub.

If you do see it

I don’t see it in there… but … I see it in the list of all apps under “advanced privacy”… and from there we cannot access the storage and cache.

@aibd

Launch from App Lounge > Omnissa Intelligent Hub > Open

This does not work for me because when I access the app in the App Lounge and I click on “open”, nothing happens (the app does not open).

@aibd

The app declares itself Google dependent.

That might be the issue indeed…

@aibd

Re reading your posts I am unsure if your aim is

• To get rid if it
• To use it?

Well, ideally I would like to use it, so that I can install the apps allowing me to access work emails and other professional apps managed by Omnissa Intelligent Hub.

And if this is not possible on /e/OS, then yes I guess it’s better to get rid of it.

@aibd

I am able to manipulate the app to a very limited extent (including add icon) with the app Package manager Play store link (expected to open in App Lounge)

Many thanks for this. I can find the app using the Package Manager. It says it’s “disabled”… but I don’t know how to undisabling it… so I uninstalled it from there (after trying to clear cache and storage, as well as force to quit, but to no consequence). This allowed me to re-install it from the App Lounge…

Now the icons is back and I can open it… Will see whether I check with my employer if there is a way to use this on /e/OS.