(EDIT: Resolved, User Error) No response in 10 days on undelivered phone

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EDIT: Spoiler alert, I just wasn’t checking my spam folder :man_facepalming:

I placed order #514805 for a ~$700 phone on June 10th. On June 15th I received a notification that the phone could not be delivered to my address and had been returned to sender. I contacted the help desk about getting it redelivered but heard nothing back for days so around the 20th I reached out again and told them to just cancel my order and refund me and to please tell me that they have done so. Its now the 30th and I’ve heard nothing and my first Affirm payment is due soon on a phone I have proof was never delivered. Affirm knows I’m expecting a refund and said they will let me know if one processes, but again nothing.

I’ve seen a few other people get in touch with support this way so just kinda crossing my fingers this does the trick.

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Hi @missingphone I have passed on your ticket details to the helpdesk team to check and respond. I see there was a response dated 22 June requesting details. Pl can you check your emails in case you missed it. Will ask the team to respond again in case they are looking for more details.

regards,
Manoj

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Thank you! It was in my spam folder. My apologies.

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No issues and thanks for the update. You can follow up on the email the helpdesk sent and get your issue resolved.

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