Fp3 - no mobile data | a15 update | Iliad, Italy

,

Hi,

I can’t connect to internet over mobile data After a15 update on my Fp3.

No more APN set, i tryed to set un manually but the field of interface has lost a lot of fields: MCC, MCN and other.

Pls see screenshot. I am in Italy, ISP iliad

Any help?

Thanks!

1 Like

Following changes to APN in AOSP ~early 2026 at user level we do not add MCC, MCN.

Edit
I am looking at the “presets” expected to be built into /e/OS and from IT.xml · develop · e / os / android_vendor_apn · GitLab find these

    <apn
        mcc="222"
        mnc="50"
        carrier="Iliad"
        apn="iliad"
        mmsc="http://mms.iliad-italia.it"
        type="default,supl,mms"
    />
2 Likes

Thank you,

I’ve checked with my work phone, stock Samsung A35 with A16. Those fields are still present.

I will call my carrier asking for 2026 APN an let you know.

Many thanks

Hello,

Did you tried to reboot the phone ?
or better turn it off, then boot it.

Did you tried to reset mobile network in → settings → reset options ?

1 Like

Hi piero,

Yes I tryed both but no success.

Still the same fields in my APN​:face_with_monocle:

Thanks!

See whether you can use the Add button on the APN page to configure the APN manually as this troubleshooting guide Pixel 7 unable to connect to mobile network despite valid SIM/eSIM - #2 by aibd.

There is also a higher level of defining your contact with the carrier. Please follow this link to check your IMS registration is complete.

Proving your IMS registration identifier starts

22250

then this provides

    mcc="222"
    mnc="50"

Thank you,

I will try next days and let you know. :slightly_smiling_face:

1 Like

Hello Bambo and aibd,

I’ve the same issue as Bambo, same operator, same problems after a15 update.

I’ve tried to manually add an APN with data published on Iliad website and for some time it seemed to work, but now I’m again offline while not connected to wifi (please notice that the MMSC address is different from the website to what can be found in default APN, verified also comparing with a Googled working android smartphone).

By some sort of magic the IMS APN in grey (and void fileds) after manually adding the new iliad APN and rebooting the phone has turned to a clone Iliad APN (I guess by some default configuration) but it’s showing this new MMSC address http://mms.iliad-italia.it instead of http://mms.iliad.it. I don’t know if this is part of the problem…

I was also thinking that having two APN with the same name “iliad “might confuse the system…now I’ve deleted the one that I’ve manually added and using the former IMS with this new MMSC address with no success.

I’ve to add, besides the 222 and 50 inputs that I was not able to enter (but according to aibd comment it might not be a problem and with INFO check I have those numbers at the beginning of registration), that I was also not able to add the “dun" type in APN types.

I’ve tried to check the IMS registration as per suggestion by aibd and got back that IMS Registration status is: “not registered “.

As you understand by my writings, I’m not an expert…so any help is truly appreciated.

Many thanks!

I don’t recognise “avid” … is the IMS registration status such that the INFO test actually show 222, 50 but also Unregistered?

  • My understandin is that IMS registration creates IMSI, 15 digits in your case starting 22250. Please can you clarify if you have different.

If the “presets” differ from carrier published APN one could inform devs as this thread Wrong APN settings Telia Norway.

Only the APN selected by radio button, :radio_button: , will be used. Having “alterative” presets for different plans is OK. In this image the user plan is “no MMS”.

Thus it is important that once one adds a new APN one goes back to select it by radio button. Subsequent “Restore default”, power down and reboot is expected to contact the carrier hopefully write the new data also to SIM card. Having a good Wi-Fi connection at the time of writing APN allows the proposed fields to be checked as valid.

Does this possibly reflect on this comment?

Hello,

Iliad customer service sad to me: there is no other apn format rather than wich in the iliad.it web site. If that does not work, is a OS problem.

At the moment i have no time to read carefully this thread, hope next days.

Many thanks for help at all people!

There are two things here, 1. see if APN needs a fix in /e/OS and 2. get your phone working.

  1. While I find https://www.iliad.it/ I was not able to find the APN settings page.

You showed screenshots before; to make a change in /e/OS we need a verifiable text based data set for APN (in order to challenge the current shown in Post #3 if that is the problem, idk)

  1. Meanwhile are you able to

Here is the link with the manual configuration APN instructions:

Thank you for the two duplicate url and screenshot.

Are you able to change your APN to these values and obtain a running service? This is what to try to achieve for yourself.

The two lines
mcc=“222”
mnc=“50”

Are no longer added to the APN page at user level.

Sorry form the duplicate URL, once it has turned into a link preview I was unable to delete it :smiley: (also “avid” was just a typo for aibd, most likely it was auto compiled… :smiley: )

Yes, I can confirm my IMSI starts with 22250 from INFO test, but in dedicated submenu I can read “IMS registration: not registered; also all the other fileds show a negative output (LTE calling, WiFi calling, video call, UT interface, all these are not available).

OK, fine for tehtradio button, I’ve set in the new APN the data from the carrier website, except for the 2 that are not on user level and also the “dun" in APN type is present but checkbox cannot be selected in my case; also virtual operator type (gid), and virtual operator value (F003) cannot be inserted at user level, I hope this is not an issue.

Just to mention in current situation I am not only offline when not connected to WiFi but also unable to call not to send SMS.

I’m going to tell to devs about the 2 different MMSC; I don’t know which one is the correct one, as, in my understanding the one that I found in the default APN (previously self named IMS then changed its name to Iliad) coincides with the one you’ve found on GitLab.

Many thanks! :slight_smile:

So probably your APN have not yet been adopted. Did you restart after the APN change?

With your “new improved” APN one of these steps might be tried.

A more heavy duty variation:

Ensure Wi-Fi is active.

Select Reset to default.

Power down the device and them reboot.

Hello,

I’ve already tried all the 3 (even before starting this thread) with no success.

But, correct me if I’m wrong, provided that the default APN is missing some data or that some data is incorrect, when I’ve set the so called “new improved” one, when I restore to default, the system is indeed using the default existing one and not the improved one, so how would I see a change with respect to previous/existing situation?

When I hit “restore to default” the new improved one is deleted.

Last night in the meantime I’ve created the dedicated issue in GitLab.

Thanks

BR

That is unfortunate and not what I had hoped for.

It is my understanding that Restore to default will aim to harmonise the “best” or “confirmed” information across the device … so if the phone has connected with the carrier during Reset APN one hopes that will be regarded as “confirmed”.

This trick has worked for many but I guess where it works, the user did have previous connection.

In resetting APN with Wi-Fi on I have seen a delay in saving the new APN, this has led me to believe that (in some cases ??) the Wi-Fi connection is required so that the carrier will confirm the new data and ensure that “join network” will succeed. Edit. I noticed elsewhere that the APN check will include check location; best to have all Advanced Privacy turned off.

Forgive me if I repeat, did you also try to ask the carrier for a Network or APN Reset? (Here the carrier sends all the APN data direct to the device OTA.)

Thank you, please allow me to link it

This is what I did: the procedure is carried out by sending an SMS;

Below a translation from the iliad.it website:

• Configuration SMS 2049:

  1. Send a free text message (SMS) to 2049 with the word CONF
  2. You will receive a configuration message to set up your internet and MMS settings (APN)
  3. Accept the new settings and, once configuration is complete, click OK
  4. Restart your device to complete the installation

In my case, however, I never received a reply. Text messages don’t work for me. Customer service told me there’s no way to use a different method to reset the APN

1 Like

Same for me; I’ve tried some days ago in Italy (now I’m abroad roaming so I cannot try again). Also for me I never received that SMS so the configuration was not possible.

@bambo FYI I can see that Murena OS team is working on our bug:

If you look in the activity log you’ll see actions taken lately.

I’ve High Hopes that the issue could be solved shortly.

Let’s see :crossed_fingers: