How long to wait on a response re: returning a Murena phone?

[eaton]

Any tips on how to get in contact with Murena to return a fairphone? Sent customer service a message, got notification that they received it, haven’t heard anything more yet. (It is still in the 2-5 day response window but given how short the return window is I’m getting nervous.)

Saw that someone else posted here and got help so I’m hoping for something similar. I’m mostly worried about the 14 day return window expiring before I hear back and getting stuck with an 800 dollar phone I don’t want. (As a backup if folks know about a resale market for Fairphones in the US I’m all ears)

Regain your privacy! Adopt /e/OS the deGoogled mobile OS and online services

[Manoj]

Pl share the helpdesk ticket number. Do not worry about the return window the issue will be addressed by the team.

[eaton]

Thank you for your help! The help desk just got back in touch but it’s good to know they can address the return window.