Hello
I tried to delete my account via the account deletion page but it only deactivated and not deleted my account. It says to contact the admin but as far as I know if I don’t pay currently (or does in the past count) I don’t have any support?
A bit of direction would be greatly appreciated! Thanks!
Hello
You can do it here.
The page is on murena.io:
I did this initially already. Now I cannot login because my account is deactivated.
I think an Admin will speak up if necessary but it seems quite logical that an account would be deactivated as a precursor to deletion by a human being after an interval in case there was an accidental delete by user.
As a premium account user you can try and contact the help desk, submit the query using the Contact Us form if not already done.
The team would be able to help you further. They usually respond within 7 - 10 days due to the number of requests
I am assuming you have taken a backup of all your documents from the cloud.
I thought that as well but I could not find any information on this topic and its past a week now and nothing has happened.
@Manoj I was a premium user but am not one anymore. Do I still get support?
You still have the premium tag in your account. It is better you get the Helpdesk to check on the account deletion part. You can mention this and get assistance on the deletion part.
To update on this matter: The support said the account is deleted (altough I’d say deactivated and deleted are two different things) and will be gone in a couple of days. This has proven right, my account is gone now. What I’d suggest is updating the documentation and also write this on the check box in the settings. I have not really found any information about this topic online and if I had, the support would have had to write two less responses. Considering how slammed the support is, this could be a useful change.
Will pass on the feedback to the team.
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