How to delete my email address and create a new one

Using /e/OS Setup
1

Hi, new guy here. Not happy with the email address I chose and want to change it before I use it too much. Can anyone tell me how to do it? Many thanks!

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2

Hi, To delete your current /e/ email ID use this guide
Ensure you have taken copies of any important emails you may have in that account.
You can create a new /e/ email ID as per the instructions given here

1 Like
3

Thank you kindly, I was able to delete my email but when I try to create a new one, I give my recovery email since the ,e account is deleted and they say Sorry, that email is already registered. Any ideas ??? Thanks again so much!

4

This should not happen once you have deleted your existing account. Pl send in a mail with the details to helpdesk@e.email. The team would be able to help you out.

5

Thank you again. I emailed the “Help Desk” several days ago but they haven’t responded. Any other tips? Thank again!

6

Pl can you DM me the support ticket ID. I can follow up with the team.

7

Sorry, but I’m not sure where to find the support ticket. I just sent them an email through the link in your last message. I was able to log into the email address I thought I had deleted and when I started to delete it again it said all my Contacts would be deleted and I wasn’t sure if I two lose the contacts on my phone so I stopped. Thanks so much.

8

In that case, do you remember which email ID you used to raise the issue. Pass that on to me and I can ask the support team to look into this.

9

Thanks again! I used gcapps@gmail.com to request the invitation and the email I created but want to delete is gordothemagicguy@e.email
I really appreciate your help.

10

I have passed on the details to a team member. It being the weekend, pl expect a slight delayed response.

11

Thanks.
I putted both email addresses to my spammer list. :wink:
you will get a nice amount of mails from now on :smiley:

You never publish mail addresses in cleartext and complete in forums…
modify them as xy[at]z.com or whatever to myke it harder to detect them as mail addresses…

That is security basis

12

Hello Gordo,
I replied to your last email sent to the helpdesk.
To backup your contacts, logon to ecloud.global, then to Contacts. Click settings, then on 3 dots next to the contacts, then download.
After that please proceed with deleting your account, and creating a new one. If you are still not able to create an account, please reply to the email from the helpdesk.

2 Likes
13

Hi, Thank you so much. I’m not as worried about my contacts as just creating an email address. I deleted my old email address but now when I try to create a new one it says that email is already registered. Any idea what I can do?
Thanks again!

14

Let’s continue this conversation in private. You can reply to the email from the helpdesk.
Regards,
Shenol