Ikea home smart app not working

/e/OS Smartphone Operating System Translations
1

Hello,

I installed the dutch IKEA home smart app tot control my lamps. After the usual clicks on Agreement (y) and analytics permissin (n) the app stucks on ‘ sorry, that wasn’t intended’.

Device: Fairphone 6

EOS: 3.6-a15-20260312593772-official-FP6

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If someone knows a fix, I’d love tot hear it.

Regards,

Evi

1 Like
2

Got the exact same issue with FP5, /e/OS 3.7 (Android 15) : it used to work just fine, but then I deleted the stored data + cache in order to check something (oh I definitely shouldn’t have done that :smiling_face_with_tear:).

  • Because I had an issue with a banking app, I tried[ the method]([LIST] Banking Apps on /e/OS - #481 by AudeM) that solved this past issue : FAIIIIL
  • I turned a few knobs in the Settings > System > MicroG/App compatibility section, to no avail (changed the phone profile to native, Nexus 5, emulation arm, Motorola Moto G + stopped app certification + installed anonymously our with a Google account)
  • I’ll try a few other things, but it’s really really annoying
  • Also ! The app works on a friend’s phone with the exact same specs, except this friend wasn’t stupid enough to the app’s data : so it’s really a first connection issue
  • To be noted as well : I deleted the data because I kept having an in app notification about some network check (everything is connected, I assume they just wanted to update the bridge thingy); when I clicked on said notifications, all I got was the exact same message as you right now
3

Fyi, just installed the app again after the 3.7.1 update (only the browser was updated) : still doesn’t work.

4

Downloading an old APK of the app, setting everything up, and then updating the app from app lounge worked for me as a workaround. It seems like Matter devices need a Google account if you’re setting up on Android, so I had to borrow my partner’s still Googled phone to do the initial setup of the devices.

2 Likes
5

Thank you so much, it worked ! I used this apk, and proceeded to connnet to my hub that was already configured. The update from App Lounge broke nothing as well.