Can you share more details as to when you are facing this issue. Are you able to log in to ecloud with the same credentials.
Yes I am logged into ecloud same credentials.
The error is generated when loggin in on this page https://e.foundation/checkout/
The page prior to that page https://e.foundation/e-cloud-subscriptions
Has me logged in.
@cavaughan, apologies for the issues youāre facing trying to get a subscription up and running.
Regarding the ecloud_support@e.email, the issue is solved. We have received your mail at that address, thanks.
Regarding the storage subscriptions, for now it is only accessible from your āecloudā account console.
Can you please try following these steps:
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if you have an āecommerceā account with us at https://e.foundation (you may have created an account to shop for a smartphone or to make a donation), please log out of this account: https://e.foundation/my-account/customer-logout/
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go to https://ecloud.global and log in with your e.email credentials
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Click on āfilesā in the top part
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Locate in the bottom right corner the button āIncrease storage sizeā
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Click to access the storage options
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Select your preferred storage size and your preferred payment (monthly or annually)
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Enter your billing details or log in with your āe-commerceā account at e.foundation
Please let me know if this works better or not.
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Just to update on my situationā¦ According to my credit card rep the orders were failing because no dollar amount was shown during processing. They had to āupgradeā my credit account (maybe had to do with international purchases. Not sure as they didnāt elaborate). Several minutes later I tried again and all was good. Order was processed and I now have 64GB. Cool stuff.
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Worked! Thanks!
Might want to make that clear for future members!
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Glad to read that! will ammend instructions then 
Thanks for closing the loop!
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My āmom and dadā will be ānot amusedā when reading āIncrease memory sizeā
An adaptation to a consistent /e/ account language is urgently necessary.
@alexis, thank you for your interest. Ā» Bottom left.
Ā» Bottom left.
Also: the following pages āGet more space for your data:ā and ācheckoutā are only in English but not in German.
hi @archie,
Thanks for the screen capture. It says āincrease storage sizeā, not āincrease memory sizeā. Not sure what the problem is.
Will look into what can be done for the translations in German of the check out page.
Of course youāre right, @alexis. I should clean my glasses more often ;o/
increase storage size
Iām only interested in a consistent, uniform system language (language of the selected country) - from the first to the last page.
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