Locked device after reboot

Nonoreve · October 15, 2022, 10:17am

I have a fairphone with /e/os pre-installed.

I have used it for about a month with fingerprints as the main unlocking system and password as the second unlocking system.

Last time it ran out of battery, after turning it back on it asked for my password but it reported an invalid password.

I’m pretty sure the password I entered is the right one but any attempt gives the same result.

What can I do ?

Note : I already contacted support@e.email but got no answer.

Manoj · October 15, 2022, 10:37am

The helpdesk ID is helpdesk@e.email

jobal · October 15, 2022, 1:12pm

Hi @Nonoreve, and welcome to the forum.
Just to understand: the password you have to type now is not the PIN of your SIM, that’s right?

Nonoreve · October 16, 2022, 10:00am

gonna check again, just to be sure but i’m pretty sure it does ask for my password, not the sim pin.

Nonoreve · October 16, 2022, 4:49pm

can confirm the sim pin nor the phone password are working