Hi, my mail account seems to be some form of bugged. In short, I cannot receive most e-Mails sent to me. For example, when I send an e-Mail from a secondary account to my main Murena e-Mail, I cannot receive it; just nothing shows up or happens. However, when I send an e-Mail from my Murena account to the same Murena account (lets say my mail is called cactus, then I send a mail from cactus@murena.io to cactus@murena.io) this mail arrives without any fuss. Sending out an e-Mail is also no problem, it is just about mails arriving.
My storage space is okay (filled to 70%, already tried singing in and out as well as waiting for a few hours). No idea what the issue could be.
@Manoj , you can see my real e-Mail with this issue as the one I created this account with - could you check if I’m maybe blocked for some reason? I can’t really find any other explanations, I haven’t changed any settings.
I got similar issues.
I can not revive mail form external.
Needed login to some app using mail from gmail (payment subscription), forwarded mail to main murena accout using alias and alias+gmail and nothing heppend.
Previous works because I tested it
So use your second e-mail-address. We had already several threads here (1, 2) because of that. That mostly the murena.io-addresses do not work is a known problem. I have it too.
Tested again with many variants
Sending from main and alias+something works to external
Receiving to main and alias+something does not work from external
Hi, I’m having similar issues too, sending to external works, receiving from them does not (tried from gmail and orange.fr), last successful was at 6:07 AM but I could receive a mail from e.email (so still murena) a few minutes ago.
I kind of suspect an issue on the server side tbh
@irrlicht , I would do that, but my problem is exactly the opposite to the threads you sent: sending mails from my Murena account works, receiving on my Murena account doesn’t work (in the threads sending from Murena account doesn’t work, but receiving does). And I need my main mail account (aka the Murena mail) being able to receive mails, simply because it is tied to dozens of accounts, newsletters,…
@chmod755 and @babag , exactly same for me. Last successful receival for me was yesterday evening, everything was fine then. From today morning it doesn’t seem to work anymore.
The account is the same, so it doesn’t matter which address you use, both go onto the same account. Use the address that works in your case. I know it’s not good and it doesn’t solve the problem at all but it’s a workaround: one of your two addresses will work for sending and receiving. And I guess because of this the problem has not much priority.
I received one of them now with 3h+ delay but still not all
@irrlicht, personally my alias is also on murena.io as my main account so I’m not sure I’m using the right one and for me it doesn’t seem to work either.
I think I get your (@irrlicht ) point about the issue having some workaround so it’s not such a big deal but there is no information about the problem and having to guess which one of the mail is working (for me neither) is kind of a major inconvenient, maybe there’s a partial outage that people should be aware of but as there’s not so much replies here, I’m not so sure.
Yep, same for me - received three mails with a delay of 6-7 hours, but only a fraction of mails I know should have arrived. I sadly dont have a Murena plan, so I cant contact admins, but I think reaching out the admins would be smart.
The server teams are monitoring the flow of mails. Pl let me know if there is any delay in receipt or emails or specific email domains are not getting through.
Yes. The emails sent to e.email or murena.io addresses are delayed by an hour or more and severely rate limited in receiving. The email service is totally unusable.
There is no point in using either of the emails and cannot switch to @murena.io address as well since the account was created using e.email address. Unless I can verify that email, it becomes impossible to change the email.
None of the emails are getting delivered or working properly. Only internal emails or mails from gmail.com is being delivered and all other emails get delivered after an hour.
Pondering to switch to something else as this is not useful at all. Really annoying as the email cannot be used for anything practical and not useful in maintaining a useless service.
Please fix this since the mail service is unusable for any real work.