Missing files after the 2024 outage – no MurenaRecovery folder

/e/OS Foundation & Community
1

Hello everyone,

I’m a free Murena user and I’m trying to understand what happened to my files after the 2024 outage.

A large number of my files disappeared and unfortunately they never came back. I also checked my account carefully and I do not have the “MurenaRecovery” folder that some users mentioned receiving.

Could someone please help me verify whether:

  • my account was included in the recovery process;

  • recoverable data may still exist on the backend;

  • or if there is anything else I should try.

I would really appreciate any guidance or assistance.

Thank you very much.

2

@Manoj : This is an interesting question, what should the user do?

3

Sending you a message to discuss this further.