Mobile Data appears as “not working” and affects only some apps (FP6, /e/OS 3.3)

Using /e/OS Troubleshooting
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Scenario:
I have a newly acquired FP6 with pre-installed /e/OS on it. I have two phone numbers, a pre-paid SIM of the country I live in and an e-sim of the country I emigrated from. They are both in the European Union, so I normally use the e-sim’s internet mobile data as it is cheaper. As such, the e-sim is set to roaming.

Problem:
Something very peculiar happens which prevents me from using my mobile data. When I am only on mobile data, I get some exclamation marks put on both of my signal trackers in the top right side of the screen. However, I can call, text on WhatsApp or Signal, view my mails. I can even use the Murena Browser, although I have the header with “No Internet Connection”. What I cannot do is that I cannot use any internet banking apps, any public transport apps, or any other browsers. The 5G symbol also shows up when the internet is supposedly not working.

When I connect to Wi-fi the exclamation marks disappears from the signal trackers, but then of course I am using wi-fi not data. I have not tinkered with any settings.

Has anyone encountered something like this before? It is very frustrating. I was going to top-up my prepaid to have internet but I am worried that won’t work either. Thank you!

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Did you test if your VPN was not the problem?

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Hey! Any VPN was offline. Or do you mean the built in “block private trackers”? I tried with both modes and it didn’t render a better result.

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Update: I topped up my prepaid physical and that one does not work either, I just dont don’t have mobile data on SOME apps and browsers.

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Hello everyone,

After some debugging and reading of documentation, it turns out that the APNs for both sim cards were generated partially wrong. I inputted the right information and now they both work. Thank you!

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