my last posting here ( Fairphone 4 in reboot loop while charging ) was closed after 60 days. So, yesterday my “repaired” phone came back. 60 days after first mentioning the problem here. It is my main phone and my Samsung S4 mini is a very restricted replacement.
The french document from the repair shop that I have translated, told me to make a full battery cycle first. OK, well, let’s do that first! after picking it up yesterday, I put that thing to charge. Well, as you can “smell”, that thing charged at first. And today, here we are again…
The phone is dead again, rebooting, not wanting to go to the Recovery Mode, not booting, nothing.
I AM SPEECHLESS! I AM FRUSTRATED! 60 days of e-mails and waiting for nothing? Really?
@Manoj: I have sent an e-mail to the helpdesk with the old Ticket#9981109.
I have Extended Fairphone warranty. I expect a working phone, whatever it takes! And I don’t want to wait for e-mail answers for 48 hours any more. And the first UPS label after more than 2 weeks. There is no excuse any more in my mind that Murena is not a full flagship store. I have warranty and I claim it now no matter what!
So, get it done!
Thank you for the last time! I don’t think that I have to thank anybody any more after 60 days.
The readers may pay attention where they buy their devices and hope for any kind of warranty service.
Are they in Paris or with Espri in Argentan? Just want to know where to plan my next trip in France. Since there is no phone number, perhaps I need to bring the phone myself and wait until it is done to shorten the time from 60 days to perhaps 4 including my ride.
I see the team has sent a response to your query. You can check the details shared and have any further doubts clarified. The helpdesk team are the best people to answer these questions.
Right. I need to make videos per their request. Won’t change much on the topic, but I will follow the procedure and share them through the Murena Cloud. Unfortunately, I will have to upload manually to speed things up. The S4 mini is not that fast to do this. Syncthing and uploading from the laptop is faster.
My guess from the systems behavior is, that the power module on the bottom has a defect and needs to be replaced prior to replacing the motherboard. This might be what caused the problem in the first place in my honest opinion. The charging module has not been replaced after me pointing to this indication, so charging the device could cause the problem again.
Too bad that we will have to try again. Hopefully faster than 60 days this time.
I have sent the e-mail with both video links back to the Help Desk with my comments and indication. I have politely asked to stay on the topic to speed things up since I am not in the mood to wait for long periods of time.
Good morning! Would you please push forward again? It is almost 10 a.m. and more than 4 working hours since yesterday. I hope that there is a way for a fast track.
Too bad that they were not able to send me a UPS label within 4 hours of work, so I could send off the phone today. We will see when this is going to happen…
The package has been passed over to the automatic UPS postbox at 13h28m. I have received the parcel label at 10h23m. I think that I have not been slow, since I have arrived at home at about 12h.
Delivery!