September 1, 2021, 2:32pm
Dear /e/ Community,
i recently updated my GS290 with /e/OS 17 to version 18-20210827132306 and now i cannot connect to the internet. I tried to restart and reset the network configurations but nothing changed and i don’t know what i can do.
Thanks in advance.
September 1, 2021, 4:43pm
Try to get APN information from your network provider, and compare against your device settings or create a new one.
You may try to disable IPv6 in APN settings.
September 1, 2021, 6:02pm
Could you clarify which kind of connection is not working from the upgrade?
Mobile data connection, wifi connection, or both?
September 1, 2021, 6:04pm
@WilRo i can’t get a connection from both wifi and mobile data
September 1, 2021, 6:10pm
In “System” you have the possibility to reinitialise the Network (wi-fi, mobile data and Bluetooth)…
Or you can try to reinitialise the system (3rd choice).
You can try starting by the first of the two options… Maybe it will help
September 2, 2021, 6:19am
After a network reset and adding a WiFi network, could you please :
in the “Testing” menu, push “Wi-Fi information”, “Wi-Fi status”, “Refresh stats” and “Run Ping Test”
post back what you see here (hiding sensitive information like SSID) ?
Then disable the WiFi and :
push “Phone information”, “Run Ping Test”
post back the first part (up to “DL/UL Bandwith”) hiding your IMEI, and the Ping test result
September 2, 2021, 1:22pm
Thanks for your help. I fixed the problem by reactivating “Network Stack”. I deactivated it for some reason and that caused the problem.
Sorry for the unnecessary post.