No Internet after update (GS290)

Using /e/OS Troubleshooting
1

Dear /e/ Community,

i recently updated my GS290 with /e/OS 17 to version 18-20210827132306 and now i cannot connect to the internet. I tried to restart and reset the network configurations but nothing changed and i don’t know what i can do.

Thanks in advance.

2

Hi,

Try to get APN information from your network provider, and compare against your device settings or create a new one.
You may try to disable IPv6 in APN settings.

3

Could you clarify which kind of connection is not working from the upgrade?
Mobile data connection, wifi connection, or both?

4

@WilRo i can’t get a connection from both wifi and mobile data

5

In “System” you have the possibility to reinitialise the Network (wi-fi, mobile data and Bluetooth)…
Or you can try to reinitialise the system (3rd choice).

You can try starting by the first of the two options… Maybe it will help

6

After a network reset and adding a WiFi network, could you please :

  • dial *#*#4636#*#*
  • in the “Testing” menu, push “Wi-Fi information”, “Wi-Fi status”, “Refresh stats” and “Run Ping Test”
  • post back what you see here (hiding sensitive information like SSID) ?

Then disable the WiFi and :

  • redial *#*#4636#*#*
  • push “Phone information”, “Run Ping Test”
  • post back the first part (up to “DL/UL Bandwith”) hiding your IMEI, and the Ping test result
7

Thanks for your help. I fixed the problem by reactivating “Network Stack”. I deactivated it for some reason and that caused the problem.
Sorry for the unnecessary post.