Phone call goes straight to message bank

Greetings,

Have been using e/OS on Fairphone 4 for ~3 years without major issues. Recently upgraded to e/OS 3.7.3-a14-20260506618662 and phone calls get diverted straight to recorded voice bank, the phone never rings. Receiving SMS messages works fine. Moved SIM card to an old Samsung/Android phone - everything works fine (i.e. the phone rings). Can’t believe that i’m the only one with this issue.

Web search unearthed some magical codes (*#21#) that report or cancel forwarding calls but didn’t get impression those worked.

Anybody has an idea what else to try? Haven’t done it before but imagine downgrading the e/OS version might be a possibility?

Thanks

Hi @bernardo welcome to the /e/ user forum.

This might point to some adjustment by your carrier of APN or 4G / 5G which can be dynamically adjusted by Google Android; we have a manual similar adjust.

Settings > :magnifying_glass_tilted_left: Search: Access Point Names > APN page top right menu > Restore Default.

Other threads on the subject APN have the hastag apn.

If you contact your carrier they might be able to see your issue or, if pushed, offer a Network reset or APN reset.

If you disclose your carrier and region others may be able to offer their experience.

This forum :magnifying_glass_tilted_left: Search does find (sort of) similar cases not specific to e-3.7.3.

1 Like

thanks @aibd, resetting APN did the trick

beforehand, i did perform a manual check of APN phone settings vs what provider published on the web and it looked identical, wonder if there’s some hidden setting (or i overlooked something?)

anyway it’s sorted more quickly than i expected, cheers

1 Like

This topic was automatically closed after 31 days. New replies are no longer allowed.