Phone stuck in bootloop after phone reset

Using /e/OS Troubleshooting
1

Dear forum.
A Month ago i got help by a moderator here in community. The Problem was, that my phones camera microphone had noise. So he recommended to update the phone and if that wouldnt help, to try a reset.

I did the reset, now the phone is stuck in bootloop.

What can i do?

Thanks and Regards

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2

Hi, not sure which device you are using, you should try to get into Fastboot mode.
While restart press volume up, then you should get a selection.

Select Fastboot, connect device to PC/Laptop. Run comand line and install image file again.
Ensure you have all necessary Drivers for Android SDK USB, else flash will not work…

BR

1 Like
3

Hey dherrman!
Thanks for your reply.

Sorry, i should have given you more information:
I bought the phone directly from e-foundation, it’s an Galaxy S9.

What can i do?

Thanks

4

Since this model was purchased from the eShop you write in with all details to support@e.email

5

Ok thank you! Just did that.
Regards