Prime Video: Buying a video not possible

Hi there!

I have a problem with the mentioned app “Prime Video”.

The app itself works pretty well, watching videos is not a problem but buying a video doesn’t work. When trying to buy one I have to enter a 4-digit PIN code and after that nothing happens.

With stock Android after entering the PIN code the app shows a summary page of the video I want to buy.

Any ideas?!

Used phone: Pixel 8 with official build /e/OS 3.0.4.

How are you paying for the video you want to buy?

I want to pay via payment method which is saved in my Amazon profile.
But to do that I have to reach the summary page.

Here is the problem:
1.) Choose movie to rent/buy

2.) Enter PIN

3.)
Nothing happens on /e/OS device :frowning:

4.) Summary page opens on stock Android device

Item 4 looks like a laptop, is that a Chromebook and is that a web browser?

Item 4 is a tablet Xiaomi Pad 6 with attached keyboard cover.
The picture shows the summary page in the Prime Video app of Amazon after entering the 4-digit code.

What OS is the Xiaomi running?

Xiaomi runs HyperOS which is more vor less a new name for their Android system. It’s Android 14.

Here are my other test devices:

Pixel 8 - Android 15 → works
Pixel 8 - /e/OS A14 3.0.x → doesn’t work
Pixel 7a - Android 15 → works
Pixel 7a - Android 16 → works
Pixel 4a - /e/OS A15 3.0.4 → doesn’t work
PC with Win11 (not comparable I know) → works

Same here (/e/OS 3.0.4 / A14).

Could it be AP settings? Maybe the app works but for payments tracker and IP are checked and I think there are country-related issues.

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@jobal You’re my hero! :sunglasses:
After switching off Advanced Privacy for Prime Video, the summary page is shown!
Strangely the page now is also shown after activating AP for the app again…

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