Purchased Fairphone6, received invoice and bank charged, NO order shown @ account

[pgfair]

I recently ordered a Fairphone 6 from Murena.

I have the ‘paid’ invoice, and I see the posted bank transaction.

Oddly, the invoice provides only an invalid email contact:

no_reply@murena.com

Checking @ ‘My Account’,

https://murena.com/my-account/orders/

there’s no order shown,

"No order has been made yet."

Email inquiry to helpdesk@ only gets an automated reply,

"...
it is currently busy at the Helpdesk, so it may take up to 5 days before you get a response 
..."

I’ve received as yet no tracking information – or any other communication.

How do you contact billing/order support @ Murena to get a timely confirmation/response?

[Manoj]

For queries about the sales and support from helpdesk for paying users you should submit the query using the Contact Us if not already done.
They usually respond within 2-3 days due to the number of requests.

[pgfair]

Hello @Manoj,

Thanks for the quick reply.

( “An error occurred: You’re replying a bit too quickly. Please wait 35 minutes before trying again.” Well, that’s an annoying forum ‘feature’. )

submit the query using the Contact Us if not already done.

I already have. That generated the Helpdesk auto-reply I mentioned above.

I can understand response times over days for technical/product support.

Not great when you’re trying to find out if your $800+ order has gone missing or not.

Is that the only way to contact the Company for Billing/Order issues? If there’s another email posted, or a phone #, I’m doing a fine job of not finding it

[Manoj]

Pl can you share the ticket # generated when you submitted the request on the contact us form.

[pgfair]

Pl can you share the ticket # generated when you submitted the request on the contact us form.

Certainly … # 9982112

[Manoj]

@pgfair

9982112

Thanks . Will share with the team to check and revert on the ticket.

[pgfair]

Just got an automated-notice of tracking info on shipment. So progress!

STILL no order info displayed @ Welcome to your account page!

Please forward to ‘them’ if helpful.

Thx for the assist o/

[Manoj]

I have passed your message to the helpdesk team. The team is checking if there is any issue with the account creation. The updates will be shared on the helpdesk ticket.