Samsung Galaxy S7 (heroltebmc) easy installer issue

Community Easy Installer
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Hi there! I’ve tried to use the easy installer to install /e/ on my samsung galaxy s7 gm-930w8 and it says it’s not supported by the installer, even though it says so on the website

Here’s the error message:

[Album] imgur.com

Here’s the website showing it’s supported

[Album] imgur.com

It seems like my phone should be supported, but it doesn’t seem like it is. It has the exynos processor, it’s unlocked, I unlocked OEM, I did what the easy installer asked, other than turning on android debugging. I could only find USB debugging, so I turned that on. Still, no dice. Any ideas?

Edit: I’d also like to know if the easy installer doesn’t work, can I just do it manually? I’m fine to do that, I just want to make sure my phone is supported before I flash everything.

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Your first screenshots looks like Windows on your computer. In that case: can you copy this folder name to the file explorer location bar (not sure if that’s the correct term): %LOCALAPPDATA%\easy-installer
There should be one or more log files with names like 45761d08-711f-435a-881d-a236949654bb.log

Those log files typically are too large to upload to the forum directly. So can you paste the contents of the log to https://paste.c-net.org/ and share the generated link here?

According to https://doc.e.foundation/devices/ your “sm-g930w8” should be detected as codename “herolte”. Looking at that screenshot indicates the phone identifies as something else. But the log should contain the relevant details.

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Yes, and it’s not hard to do that - especially if you work with a WindowsPC as host machine.

On Windows, use the Samsung compatible Odin v3.14.4 and flash TWRP Recovery. With TWRP Recovery you install the /e/ OS. This guide might help you with that: [HOWTO] Install /e/ on a Samsung smartphone with Windows easily.

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Thanks for the reply! There were 3 log files, 2 were 7 kb and one was 12 kb

Here’s the 12 kb one
https://paste.c-net.org/JunctureGritty

Here’s the first 7 kb one
https://paste.c-net.org/OversDonkeys

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It seems to have hidden my messages due to putting links in them, so I’m gonna try again

here’s the 12 kb log file
paste. c-net. org/ JunctureGritty

and here’s the 7 kb file
paste. c-net. org/ OversDonkeys

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The relevant log lines are

List of devices attached

ce071717c42290fc0d     device product:heroltebmc model:SM_G930W8 device:heroltebmc transport_id:1

So the phone’s code name is heroltebmc, but the installer checks for herolte.
I don’t know enough about Samsung phones and if this is a significant difference that would make it incompatible with /e/.

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So would I be able to manually install /e/?

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Sorry, I have no idea if that’s possible.

I don’t know enough about Samsung phones and if this is a significant difference that would make it incompatible with /e/.

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Hey Ash, I may attempt this myself. Question for you: Where did you get your device from ? I got mine unlocked from Samsung store in Canada so it’s the exynos as well.

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I had gotten mine at a koodo kiosk years ago!

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