SecureGo Plus App stopped working

The new version is available in Google Playstore, but not in AppLounge, apparently there is a delay between official source and e/OS

Update is available now and with v3.2.2 the issue is resoved for me on Pixel 5 with e/OS 3.1.4 with locked bootloader and no root. Hope it works for you guys aswell!

installed v3.7.2 yesterday

working

v4.2.3 not available for me

not in app lounge nor aurora

I fetched now SecureGo Plus 4.2.3 via AppLounge with logged in Google account. This version was only visible to my account after joining the beta-channel in Play Store.

Now, it works again on my Pixel 7 with eOS 3.1.1-t. My old data is still present :slight_smile:

updated now SecureGo Plus 4.2.3 via AppLounge (anonym) on S10e.

and app is working like before. Many Thanks!

Manual update to 423008 via Aurora. (No automatic offer). Seems to work! pixel 5 with eOS 3.14 stable, no root, closed bootloader.

Update to 4.2.3. fixed it! Pixel 5 with just now v 3.2 T

A new installation of 4.1.3 on my Samsung S5e (gts4lvwifi) works fine - even with unlocked bootloader.

I can confirm that version 4.2.3 fixed it on my device, too!

OnePlus 6 (enchilada) with /e/OS 15, version 3.2; bootloader unlocked; rooted with Magisk (SecureGo Plus added to denylist).

I will leave a corresponding comment on the GitLab ticket.

Updated to SecureGo+ 4.2.3 (423008) and it is still working on my not rooted OnePlus Nord (avicii) with /e/OS 3.1.4-s-official (A12) with unlocked bootloader.

I just updated to 4.2.3 via Appstore and it’s working on my Pixel 4a sunfish.

Hi! Is it possible for you to use the biometric function with VR Securego? I’m actually sure that it still worked when it was set up. Then at some point I added a fingerprint, then a new setup of biometrics is required (same behaviour with Google Services). Now every time you try to activate biometrics, you get this message:

Funktion aktuell nicht verfügbar
Die Funktion steht aktuell nicht zur Verfügung. Bitte versuchen Sie es später erneut.

any idea?

FP6, /e/OS 3.2, VR Securego Plus 4.2.3

It happened to me, once, that I had to renew biometrics setup, after I modified my fingerprint configuration. This was with earlier version of SecureGo+ on /e/OS v3.1.x.
That worked without any issues.
Haven’t modified it since upgrade to v3.2 and A15 on Murena Fairphone 5, though.

after transfering the appdata to another device (german: Gerätewechsel), clearing cache and memory of securego+ app on fp6 and transferring appdata back the biometric identification works.

Now the only difference is the behaviour of app notifications. On my FP4 /e/OS 3.2-a14 notification works out of the box, no changes necessary. On my FP6 /e/OS 3.2-a15 it’s not working but this is a minor problem. I think this is due to a change in the notification mechanism in Android 15

I will try to play around with some settings when I have time