But whom belongs Aurora to ? Are you shure it’s depends on the sames servers than murena.io ?
Try to delete app data in storage, in Applications from Parameters. It works fine for me. After that, updates are running.
But it’s not possible for me to log in in Notes App with my e.email account 
Is it normal for the moment ?
Aurora use google play store anonymously. That is why it works.
Another 8 days passed without updates. How is the status of the cluster maintenance? ETA?
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Over here:
What concerns me most is the lack of communications. Every day I wonder: is it just a few days, another week until notes syncing will work again? Is it another month? Will it never come back???
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Regarding App Lounge, from the link obacht shared:
Hello everyone,
Like others, I don’t understand the lack of communication, especially regarding the date for restoring access to files. I have been waiting for a month, and while I am very understanding towards the Murena teams, I don’t see any valid reason for the absence of communication about an estimated date for the service return.
I have important files stored in the cloud (which I also have locally, fortunately), some of which I have modified or created from multiple devices, and I am worried that the return of the service will cause major synchronization issues.
Furthermore, I use Murena for my work, and this interruption, the duration of which we still don’t know, is problematic.
So please, could you provide us with an estimated date for the service return? Without that, I regret to say that I will have to migrate all my data to another cloud service, as I cannot remain in uncertainty for several more… days, weeks, or months?
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it’s very painful
in the meantime I’m looking for a way to replace the NOTES app because it seems that I can’t link it with another cloud that I have ( ex ProtonDrive, Zaclys, Framasoft )
A+
Is there any compensation planned? Me and many others are paing for a subscription and we pretty much did not get anything for a month in return for the money.
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^^Yes, somewhere mentioned IIRC
Were all somewhat rich idealists, or we wouldn’t be here IMHO. If we wish for Murena to keep existing, I’m not sure asking for refunds is the way to go. On the contrary, hurry up and buy a new Murena phone or smth. you can always flash Lineage if Murena does eventually fall on its ass 
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What is the link between/e/OS and Murena.io
At the level of technical teams and financial
Because if Murena fails to solve the current crisis and loses a large part of its clients I fear that the/e/OS can no longer be maintained.
Unless they are distinct entities and both were economically viable
I thought of investing in a new device but I stop immediatly until I see clear in the future of/e/os
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I never used the Notes app on e/os, but if it’s markdown and you have the files, then those files should be transportable to just about any app that supports markdown. I use Obsidian myself, which does. Another thing you can do is select them, and copy them to your Proton Drive via the Files app on your device. With ProtonDrive installed, it shows as a storage location.
I just verified it worked on my FP4, e/os 2.4.1. It’s not a sync, but can at least help you protect them for the moment.
@Manoj I am pretty unhappy with the current situation of not being able to access my cloud space. But I am okay to accept that it still takes time.
The only thing I’d really appreciate: a weekly update of the situation. Do you think, that’s feasible?
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Certainly possible. Will request the teams to share some input that can be published for all users.
Work of extracting the user data is in progress.
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Update 5 Nov :
News, Bookmarks, Deck apps and external websites (gitlab, shop etc) are now enabled at murena.io.
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reading through replies i can’t see anyone who is taking pleasure in it.
If there was a post/report/notice detailing the root casue of incident/faliure, an outline of the recovery plan in event of faliure and roadmap with estimated dates - it would make me far far more confident with the team and be more patient knowing well its all in control.
Unfortunately this isnt the case. Im actually surpised there is no recovery plan, hot backup, or even redundant hardware on site. There is no eta on access to docs. It looks like there was no plan for a faliure which is paramount for ANY company that needs to maintain uptime for customers/clients.
its not about kicking it down, its about holding a company to account on a professional level. This isnt some random weekend side project. They are dealing with personal and potentially sensitive files/data - there is a level of standard that needs to be met, by being confient in those in control knowing what they are doing.
aware of this all now, personally I cant be confident in a repeat scenario if something else happens. What else are they unprepared for?
I can hope they learn, but there’s a lot to fix.
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The notes are particularly affected. As far as I know, the app does not offer a backup option. If the cloud files are not restored, all files are lost!
@markus.linder I see a response from helpdesk to your email dated 26 Oct. I hope you are aware that you are not the only user / Paying / Free who is in this predicament. The helpdesk is inundated with mails from users who are unable to access their data. I have personally responded to over 300 emails there as well. They will eventually get to answering your latest email.
Being abusive, threatening us with consequences, swearing, is not required.
We have never deleted accounts which were free, leave alone paying users. The team is working on restoring the accounts. We have a huge number of free account users and the attempt is to get every account back on track.
The process is taking time, yes. Paying users whose subscriptions ran out during this outage will get an extension. We are working on plans to offer some form of a compensation to users who were impacted. Will share the details once we finalize it.
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