Goodafternoon (timezone Netherlands, Amsterdam)
In which time-zone is that “morning”?
I do have some important mail that I must read as it has deadlines.
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Being in IT myself I totally know that stuff happens and things take time to resolve. However, what is more important in such a case is proper communication. I must not have to dig through a community post to learn the status. Very regular updates on Update on murena.io service outage (not just every 1 or 2 days) it something that is very doable, also in stress situations. When deadlines have been communicated and can’t be met for whatever good reason, be proactive and tell us and do not leave us in the dark. Thx. Good luck with the technical resolution.
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Agree with that.
Please keep on updating https://status.murena.io/
Good luck !
my imap log now says:
!11.10.2024, 18:48:28: IMAP - Murena info : Email access for your account is not ready yet. Expected time for restart is: Monday Oct. 14th afternoon CEST. This message will be updated.
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I’ve read that the root could not be browsed, but the https://images.ecloud.global/dev/gts210vewifi either :
Not Found
The requested resource was not found on this server.
First I thought it was linked to the present outage, but it’s something else.
other devices download pages on images.ecloud.global are working, this might just be this one.
Install /e/OS on a Samsung Galaxy Tab S2 9.7 Wi-Fi (2016) - “gts210vewifi” to be modified, as it has the link.
Edit: Only “chef” are missing, now.
Hello everyone,
We’d like to provide you with a quick update regarding the ongoing murena.io service outage:
– Email: We’re working hard to restore service, prioritizing premium accounts first, with a goal of reopening by tonight or tomorrow. For free accounts, the service is expected to resume by Monday afternoon (CEST). Some glitches and interruptions may occur during the first few days of reopening.
– Calendar & Contacts: Access will be restored by Monday afternoon (CEST).
– /e/OS OTA updates: /e/OS 2.4.1 update is available for all devices, as well as installation images, and it will be released to 100% of users by Monday.
– ETA for all other contents (files/pictures/videos) at murena.io is still uncertain as the relying infrastructure is not yet fully fixed and because each maintenance action on very large data volumes take a lot of time. We expect to provide an ETA beginning of next week.
For more details and regular updates, please visit: Update on murena.io service outage
We sincerely apologize for the inconvenience and the delay. Thank you for your understanding and the encouraging messages you’ve shared with us. It means a lot to us to have such an understanding community 
Thank you again!
- The Murena Team
Bonjour à tous,
Nous souhaitons vous informer concernant la panne de service en cours sur murena.io :
– Email : Nous travaillons pour rétablir le service, en donnant la priorité aux comptes premium, avec pour objectif de rouvrir d’ici ce soir ou demain. Pour les comptes gratuits, le service devrait reprendre d’ici lundi après-midi (CEST). Quelques dysfonctionnements et interruptions peuvent survenir au cours des premiers jours de réouverture.
– Calendrier & Contacts : L’accès sera rétabli d’ici lundi après-midi (CEST).
– Mises à jour OTA de /e/OS : La mise à jour /e/OS 2.4.1 est disponible pour tous les appareils, ainsi que les images d’installation, et elle sera déployée à 100 % des utilisateurs d’ici lundi.
– L’ETA pour tous les autres contenus (fichiers/photos/vidéos) sur murena.io est encore incertaine car l’infrastructure de support n’est pas encore entièrement réparée et chaque action de maintenance sur des volumes de données très importants prend beaucoup de temps. Nous espérons fournir une ETA au début de la semaine prochaine.
Pour plus de détails et des mises à jour régulières, veuillez visiter : Update on murena.io service outage
Nous nous excusons sincèrement pour le désagrément et le retard. Merci pour votre compréhension et les messages encourageants que vous nous avez partagés. Cela signifie beaucoup pour nous d’avoir une communauté aussi compréhensive
Merci encore !
Hallo zusammen,
wir möchten Ihnen ein kurzes Update bezüglich des aktuellen Ausfalls des murena.io-Dienstes geben:
– E-Mail: Wir arbeiten intensiv daran, den Dienst wiederherzustellen, wobei Premium-Konten zuerst priorisiert werden. Unser Ziel ist es, den Dienst bis heute Abend oder morgen wieder zu öffnen. Für kostenlose Konten wird erwartet, dass der Dienst bis Montagnachmittag (CEST) wieder aufgenommen wird. In den ersten Tagen nach der Wiedereröffnung können einige Störungen und Unterbrechungen auftreten.
– Kalender & Kontakte: Der Zugriff wird bis Montagnachmittag (CEST) wiederhergestellt.
– /e/OS OTA-Updates: Das /e/OS 2.4.1-Update ist für alle Geräte verfügbar, ebenso wie Installationsbilder, und es wird bis Montag an 100 % der Nutzer ausgeliefert.
– Die geschätzte Zeit für alle anderen Inhalte (Dateien/Bilder/Videos) auf murena.io ist noch ungewiss, da die zugrunde liegende Infrastruktur noch nicht vollständig repariert ist und jede Wartungsmaßnahme bei sehr großen Datenmengen viel Zeit in Anspruch nimmt. Wir erwarten, Anfang nächster Woche eine geschätzte Zeit angeben zu können.
Für weitere Details und regelmäßige Updates besuchen Sie bitte: Update on murena.io service outage
Wir entschuldigen uns aufrichtig für die Unannehmlichkeiten und die Verzögerung. Vielen Dank für Ihr Verständnis und die ermutigenden Nachrichten, die Sie mit uns geteilt haben. Es bedeutet uns viel, eine so verständnisvolle Community zu haben
Vielen Dank noch einmal!
- Das Murena-Team
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Looks like Email service has been restored for me, as i am seeing todays emails along with other emails from earlier this week.
Working in tech myself, i understand that issues can happen even when prevention systems are in place. Thank you for all your hard work /e/ team. Lets learn from this and make this ecosystem even better.
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Yes, my email seems to be restored as well. Receiving new emails and some old ones.
My test email from another account got bounced and has never reached my murena inbox. This I already expected as I had received the bounce email in this other account. However, I do not know what happens to calendar invitations, do the senders also receive a bounce notification?
Emails received today. Due to a different issue that occurred a week ago, phone continually engaged even though it wasn’t and no phone numbers registered had to use Proton Mail which I had before I got an e.email account. Congrats to the team who have been working on this. Anecdote: Look on the bright side, at least it was not as bad an event that happened many years ago with squirrel mail; an engineer updating the mail server forgot which drive he was working on and not only wiped out business emails but also user accounts!
Receiving mails works, sending not.
Sending is disabled for now - to avoid overloading the servers. We will do further work on the weekend and gradually open up sending once it is confirmed the new setup can handle the load. Expect both sending and receiving will be working by Monday.
so you actually have no paied service anymore? So why you asking for answers? And then again, what else should he answer in the middle of work, when they already stated they are restoring or trying to restore things? Exspecting answers on a regualry basis is one thing but exspecting answers when ther is no change is just stupid. Years ago I lost half of my email when I was with google and yes try to get money or ANYTHING back from google. Stopp comparing murena with google. One is a tech giant, which was ones small and made also misstakes and the other is growing. Everything which except my emails, is backed up at home. I dont trust any cloud services. Writing here that you are switching is of no interesst for no one and does not hurt murena. It is your fault entirly that you have no backup plan, not murenas. You knew at the beginning that they are a beginning company. And in 4 years with all they did dont exspect things you cant deliver yourself.
In the search for an OS that keeps Google out , I stumbled upon /e/Os .
That looked very promising . although it looked like not everything Google related had been removed from the OS .
What was less good is the Forum , which actually looks more like a noticeboard anno 1980 , untidy messy , and another point was the lagging of the Roms compared to the release Android . vb Android V is already out and /e/ is still running on android T.
But another attractive point about this OS was that they offered Email , Calendar and Contacts as a provider .
So no more need for Google , which was nice .
But apparently they took a wrong turn at /e/ or now Murena .
Because suddenly everything is on its ass , and not for a few hours or a day , but certainly for a week , and maybe even longer .
The fact that it has taken so long to fix it does not inspire confidence in Murena . added to that , in my view , the management of Murena /e/ ignored the users . It seems as if they started this without ever having thought about building in a proper backup .
My faith in /e/ and Murena are utterly shattered.
Translated with DeepL.com (free version)
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The emails that were stuck in my outbox have now been sent.
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I could not figure out from the information on the different posts if the emails that I was supposed to recieve in the past week - will be delivered eventually or are they lost forever ?
I am asking because I am missing a very important email and I still don’t know if i should contact the senders or not.
I would be grateful if someone could help me clarify this. Thank you in advance.
You should go ahead and contact them requesting them to resend the mail just to be on the safe side. While we are opening up the services and most emails should be still available, due to the duration of the outage there is a possibility some of the emails from the initial period may be missing if the sender stopped attempting delivery.
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If you have not received it, contact them. I have received a couple of mails but not all of them. I asked the sender what happened and he said he got a undelivered mail message.
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I am a sponsor and we have accounts under subscription. But apparently we are not premium.
I say this because, in our case, nothing has worked at all.
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