Setting up Sparkasse Push-Tan banking app fails

Using /e/OS
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1

I use a Fairphone 6 but did the installation of /e/OS myself. I use a google account in the app lounge as recommended.

When I try to set up the banking app, I follow the instructions for the set up until I have to scan a QR code. Every step before this one works perfectly fine. I have to allow the app to use the device camera, which I do, and then it should direct me to the camera so I can scan the QR code. Instead it sends me to the login page. Having set the password in the previous steps, I log in, but it tells me that the set up is not complete and sends me back to two steps before it routed me to the wrong location. Again, I click “new registration”, then “registration data is available” (i cannot use the direct transfer from the previous device) and instead of opening the camera, the app sends me to the log in page again. Logged in, there is also no option to scan a QR code.

Has anyone encountered this problem before? Trying to google has not yielded any results and I also havent found whether this problem occurs on Android as well. I could go to the bank, but I fear they wont be able to help me and will just tell me to wait for an update.

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2

You can try to use webview beta as mentioned in other problematic app situations. Perhaps the problem lies there. But I dont know for sure, for me it was possible to set up push tan way back.

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If I remember correctly, you can choose to enter manually a code, instead of scanning a QR-Code.

You can also try to allow all trackers of the app in Advanced Privacy and change the default Browser for another one (e.g. Firefox).

Hope it helps

4

I did this and it worked on the first try. I immediately went to the bank to get verified directly and after having to download Push Tan again to restart the verification process, the same error occured. After restarting the device, it worked again. So I’m very happy that webview beta made it work at all, but kind of wary of how long until I have trouble again.

Thanks for your help!

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Webview beta did the trick, even if there were still some issues. I couldnt get as far as entering a code and the ones I had werent up to date. But thanks for the advice nonetheless!