The other day I received my order for a Fairphone 6th gen from Murena, in the USA. Upon opening the box, the stickers saying “Flashed with /e/OS” have been damaged, possibly tampered with.
The stickers have not been completely cut like in Don't accept if seal is broken Fairphone 6 /e/ delivery - #16 by Pres92 , but I’m sure someone dedicated might have spent time to try and remove them without cutting them. Also, I noticed these stickers do NOT have the same words as other images I’ve seen, which say “do not accept if seal is broken”. Mine say “Flashed with /e/OS” twice.
I’m concerned but also curious if this minor amount of damage is normal. Have others encountered this?
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I never got an email confirmation with a ticket number, the form submitted and that was it. Does this mean it did not actually create a ticket? I’m happy to open another one.
Hello, I also noticed this issue when I received my FP6 a little over a week ago. Unfortunately I didn’t take a picture, but it looked similar to the damage shown in this post.
In my case it was only a small partial tear on one of the seals, and the sleeve around the box was very tight, so it seemed consistent with friction damage caused by reassembling the packaging after applying the seal. I didn’t find this concerning, but if there is a tampering issue it would be helpful to know about it.
Given how thick the seals are and how tight the box is, perhaps it would be helpful to place them alongside the original FairPhone seals instead of on top (or to provide a Murena branded sleeve).
@siol.an.domhain I would be interested to hear the resolution for your case, if you’re willing to share updates here.
I figured it could be friction damage as well, so thank you for verifying that this has occurred for others besides myself. Those are some good ideas for sticker placement, too.
