Unable to set password, attach files to text messages, or edit photos

heyo!

i installed e/os on my fairphone 5 last month at an open source event (manual install, since the web installer hung indefinitely, but with e/os volunteers close by), and i immediately noticed something: i couldn’t set up a password, and got a “screen lock was already changed. try again with the new screen lock.” error every time i tried.

i was told by a volunteer that an update would come in december, and that it might fix my issue.

later, i found out that trying to send images from the messages app did not work: the button to attach pictures, as well as the ones to take a photo and attach a contact, simply did nothing. trying to share them from my photo library didn’t work either: the share and edit buttons both had no reaction to being tapped.

so i waited for the update to come (yes, i spent almost a month and a half without a password). i installed it this morning, and it didn’t fix my issues.

what should i do to get my password and photo sharing to work?

Hello @omegaSomeone, Welcome to the /e/ users forum.

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removing all Gogol account and screen lock is a pre-requite before switching to a custom android OS

are you still in contact with the volunteers ?

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Many of the threads of other users overcoming this have hashtag frp. They have returned to Fairphone OS, removed the traces of Google account, passwords and PINs then reinstall /e/OS

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ooooohhh ok yeah that’s probably it

are you still in contact with the volunteers ?

nope, only saw them during the 2 days of the event

That “removing the Google account” thing has caused me this error with numerous custom OS. The fix is to reinstall stock OS, confirm old pin and keep everything empty. Next eOS installation will work.

1 Like

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How to manually install FairphoneOS on your Fairphone
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[HOWTO] a Clear Guide to install "IMG-e-builds" when /e/ web installer fails - #13 by aibd

Hello,
I switch yesterday to e/os on my Fairphone 5, and I have the exact same problem:

  • Impossible set a password to lock the screen
  • Impossible to share nor edit a photo
    (-Might have a problem to conect Bluetooth too)

Did you solve it? Going back to Android, erase all google integration and system configuration, start back the installation of e/OS?

Any posibility that it get resolved in the next update?

Thank you

Hello @PaulineB, Welcome to the /e/ users forum.

remove, logout, disable would be more appropriate in my sens.

No.

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Olé olé, it worked! Thank you very much!

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