Unable to sign in to Mein dm app 6.14.0 on /e/OS 4.0 (Fairphone 3)

Using /e/OS Applications
1

Hi everyone,

I am experiencing the same problem that was described in the previous thread (“Unable to sign in with DM app”), but since that topic is closed, I am opening a new one.

Device: Fairphone 3
OS: /e/OS 4.0 (build 4.0-a15-20260610633983)
App: Mein dm 6.14.0 (installed from App Lounge)

Problem:

After entering my email address and password and tapping “Sign in”, the app immediately displays:

“An error occurred. Please try again later.”

The login does not proceed any further.

What I have already checked:

  • Login on the dm website with the same account works without any problems.

  • Firefox is set as the default browser.

  • Settings → System → App Compatibility → Self Check passes completely (all checks are green).

  • Cleared app cache and storage.

  • Reinstalled the app from the App Lounge.

  • Rebooted the phone.

Unfortunately, none of these steps solved the problem.

Has anyone with /e/OS 4.x been able to sign in to Mein dm 6.14.0 successfully?

Related (closed) discussion:
https://community.e.foundation/t/unable-to-sign-in-with-dm-app/80078

1 Like
2

I had the same problem on my CMF 1 and fixed it with running the “Forgot my password”-Routine. This leads to some E-Mails and should activate the correct loops in the dm-App. Seems to be an app-problem since i got the same issue on my iPad. Once logged in, never log off anymore :wink:

1 Like
3

Thanks for the tip.:grinning_face:

Unfortunately, it didn’t work for me. The same error message keeps appearing.

4

Hey,

unfortunately the problem never resolved for me.

I tried everything described, even the “forgot NY password“ thing.

Nothing helped.

I did some researched, if the topic occuree for other systems using microG.

And on the MicroG Github channel there is an open topic regarding the DM app as well.

So I think it is a problem with the microG integration and the app having a bad, unnecessary programming :wink:

Chears :slight_smile:

1 Like
5

I am experiencing the same issue and contacted dm. Their support told me that the app requires Google Play Services to work – period. I tried to explain to them that this is nonsense, but they did not seem to care at all. At the end, I deleted my dm account and asked them to delete all data they had about me.

The Rossmann app seems to work fine, by the way. :smiley:

1 Like
6

I am experiencing the same problems, Rossmann works quite fine but dm not. So now I am shopping only at Rossmann :smiley: Haha…

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