I recently installed the update to version 4.1.1 of /e/ on my FP6.
Before that, every once in a while I had an authentication error with Murena. Other users assured me that these happen occasionally, and normally they go away all by themselves. Which they did.
Now the update to 4.1.1 provoked (immediately) this error, and it does not seem to go away, so I guess something is broken now…
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Concerning your account manager authentication failures:
Yep same here and i got alot more problems afrher this update!
For me exactly the same problem, with recent fairphone 6 (NL), authentication fails, no synchronization anymore, so I consider to delete everything, reinstall (fabrieksinstellingen terugzetten, don’t know the correct English term, sorry). But… before reinstalling the ‘fabrieksinstellingen’, I would like to make a backup of the phone to murena, but that is not possible because it needs authentication and that doesn’t work (although I can access murena workspace without problem with the correct user name and password). So, what to do, can anyone give an advice, because I wouldn’t like to wait for the next update… Any help? Thanks in advance
Authentication is broken on the /e/ side, but appears to still work on the murena io side. If you don’t want to wait for this to be fixed on the /e/ side, this workaround did the job for me:
You can find both apps in the open source tab of the app manager
Thank you, I will try!
all the best, Erik
I’m also affected, using Fairephone 6.
The notification alone is very anoying, but not being able to sync our family agenda is very bad.
Did you try my workaround? Did it work?
For your family “agenda” (calendar) my workaround (see above) should work.
English can be confusing sometimes.
I didn’t do that, I would not understand what I’m doing.
also, is it usual to have to uses workarounds for such important features with murena?
I have the same issue on my FP6 with /e/OS 4.1.1 NL.
A workaround is to click on the message: “authentificatie mislukt” (I guess it’s “authentification failed” in English). This will bring you to the Murena account settings screen. Click on: “opnieuw authenticeren” (I guess “renew authentication” in English), it’s somewhere in the middle of the settings page. …And sync will work again for a while, until the message “authentication failed” appears again. Rinse and repeat.
I think this is causing issues with receiving email to the murena mail app.
I noticed that emails to my murena email address werent arriving in the app, but were when I used Thunderbird.
I just now used the reauth option you get from the authentication failure notification and the missing emails immediately appeared.
Quite a significant issue if you’re relying on the murena mail app.
I there any news about this issue?
I have exactly the same problem on my FP6 /e/OS 4.1.1
I thougt that this issuue was coming from the modi that i setup on the nights, so people wont disturb me while i am sleeping (accept family)
But it looks that more people also have this problem.
I’m also having this problem since I updated my Teracube to 4.1.1. I keep getting “authentication failed” notices, and I am unable to sync photos.
When I try to re-authenticate, I get a brief message saying “Account added successfully”, but the photos still will not sync.
Same issue on my FP4. The most annoying part is that when I reactivate the authentication (like Fjoerfretter also suggested) my contact list loses every time some of its contacts! Up till 100 now. Not just the ones that I never use, but now also the ones I use on a daily basis. It took me some time to discover the connection.
Really would appreciate a quick update of the e/OS
further participants in this thread should note if they already upgraded to v4.2 and still experience the issue. Afaik the version is rolled out now
I just upgraded to v4.2 on a FP6 which came pre-installed with Murena and its still happening 
even after removing and re-adding the account in Androids settings? Seeing further fixes for 4.3, but would be weird for the happy path to not work
I’ve not done that. Have been reluctant to fiddle.
I have now upgraded to 4.2 and -so far- it seems to have been resolved. I keep fingers crossed, because I also witnessed something others have reported: Whenever I told /e/ to retry connecting to Murena, I lost (!!) one or two contacts from my contacts list in the phone… 
So all the others who keep reading here: Check your contacts, and if you have a backup, consider restoring it. If you don’t have one make one N O W.
