Why no updates in over a year? FP4

/e/OS Devices
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OK I hear where you are coming from, Detlef, @Docnux :slight_smile:

This method is something of a hack from the point of view where you are

a Customer

I tried to address this point in Post #15. A similar point was made in post #4.

I want to say this in a non-perjorative way, but it may sound rude, if I only implied it before.

It is quite unusual for someone to buy an expensive phone and have it not update for a year. Going back to the seller is the natural way to go, I think.

The documentation does not cover this event Viz “relatively expensive relatively new phone which missed upgrades”.

However volunteers try to help – it has cropped up in the past that OTA Android version upgrade was missed by a few months and we were told that the OTA service, if regarded as “completed”, was no longer put out to air.

It should have been automatic, a year ago.

  • Ideally you would have received a notification (maybe some error prevented this)
  • You navigate to Settings > System updates > you are informed the update status as

1000001335
1000001335720Ă—435 8.73 KB

You can check all the settings from the 3 dot menu top right of the page to check if updates are prevented by some setting.

If you want to take the hacker route

Forgive me, but talk of anger and frustration, just gets in the way.

To answer this it would be great to have a copy of the trace from the PC if this is where you see it.

If seen on the device, a photo would be great.

This can be verified from the Bootloader screen

BootloaderLocked

How to Boot into bootloader mode

This section will be relevant later throughout the guide, when you need to reboot into bootloader mode.

  1. Remove any USB-C cable and turn off your Fairphone 4

2.Tip:* If you cannot turn your device off, remove the battery for about 5 seconds, then put it back in.

  1. Press and hold the Volume Down button.
  2. Insert a USB-C cable connected to the power (can either be a power outlet or a computer).
  3. Release the Volume Down button as soon you boot into bootloader mode

For more details on how to erase the data on your FP4 refer this guide

The data destructive way

Is to allow Factory reset, all data is lost, and commence a fresh install Install /e/OS on a Fairphone FP4 - “FP4” – we have avoided this method so far.

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