@impaul, so far I’ve been offered a full refund. My phone was in pristine condition, and i was as polite as i could be without letting go of what i saw as the essential problem/s… I’m not sure what other advice i could offer to make your experience the same, but I’m open to discussing it…
Still would like a full account of what happened when they found out about the whole 3G shutdown and their internal processes in dealing with it, but less motivated to press now that i have other expenses to pay and the money with which to do it…