@martinielsen I think it does make sense to take it to the EU because of the monopoly status…
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Maybe this?
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That looks like a good one! Thanks, I will look into it - but please don’t let that stop anybody from doing the same 
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@martinielsen @Lars_O @soren_ladegaard So I got an answer from the Danish Agency of Digitisation… first they just interpret “access of records” as giving all the same mails to me that we had already exchanged… so I replied like this:
”As I wrote in my original questions, I would like to see the data (including sources) that form the basis for your decisions in this area. I have still not received these data.
This applies both to the measurements you mention below and to the basis on which you decided that it is too expensive to allow phones other than Google and Apple to access public sector apps. As well as concrete, detailed, and documented answers to the questions I asked on March 8, 2026.
I am therefore still waiting for these data.”
But they also added this:
”In relation to the current access to documents decision, the Agency for Digitisation (Digitaliseringsstyrelsen) can additionally clarify that the Dansk Online Index (DOI) was originally intended and required in the tender material as a data source for measuring market penetration. In September 2020, Dansk Online Index ceased publishing detailed statistics, making it impossible to continue using DOI for this monitoring. The Agency therefore had to find alternative methods for measuring market penetration.
The challenges with DOI led the Agency to use ongoing measurements from NemID and MitID as data sources for assessing market penetration.
At present, the Agency is in the process of implementing StatCounter as a data source and has just received the first data extracts in this regard.
It should also be noted that operating systems such as Murena /e/OS, LineageOS, and GrapheneOS generally do not provide data that reveals which operating system is being used. This makes it difficult to measure the actual prevalence of these systems. However, it is possible to measure the overall prevalence of Google Pixel phones, which have historically been the only phones capable of supporting systems like GrapheneOS. According to StatCounter, the percentage of such phones in Denmark is currently below 2%.”
As far as I can see this means they lied in their first answer… Their decision was based on counters from the existing public sector apps NemID and MitID, and the latter doesn’t give access to these phones. It’s like blocking the door for someone and then count if they are present… no, they’re not, because you blocked the door!
Now they say they use “StatCounter”, but also admit that this cannot count phones with Operating Systems such as Murena.
So they won’t give us access until we are more than 2 % of the market (if then). But they will never be able to tell… I believe that’s a perfect example of catch 22?
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Okay - thanks for that information @Bettina - what’s your next step then?
It seems like this is a case for a journalist. Could we get Ingeniøren interested in taking up the subject again?
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That’s probably a good idea [update at 15:15 - I have written to Louise from ING.dk]. I have also written to some politicians. https://www.hartmannconsulting.dk/wp-content/uploads/2026/07/20260715-mail-til-udvalgte-politikere-om-udelukkelse-af-borgere-ift-offentlig-digitalisering.pdf
And then I think Martin’s link to an EU-complaint would be a good idea. And then Ombudsmanden.
I must say that you work fast @Bettina 
Amazing how it smells like the authorities just decided only to support the large tech companies that delivers a pre-cooked solution on a silver plate for them, and then create their own reality and fabricate answers that match their agenda. They just decided long time ago, not to use a single dime or any energy at all on alternative Android versions. This is how I see it. Then it will stay like this forever, and the large companies knows that they are trapped. It is sad.
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@martinielsen Now I looked into your EU-link, Martin, and unfortunately it refers on to Danish possibilities, it’s not an EU-institution. The one I think matches most is Hvordan klager jeg - Det finansielle ankenævn , but they primarily deal with finansial issues, if I for example think a bank is owing me money or have dealt with my finances in a faulty way. I would have tried anyway if it didn’t cost 300 DKK just to complain. So I’m not sure it’s the right way forward.
Regarding your comment, you are unfortunately right. This is a combination of several things, one being that all the Danish governments over the last 25 years have seen digitisation as a solution to just about all problems (if you browse through Danish government digitisation strategies for decades, you will see this). There was no risk assessment of using digitisation, they only saw benefits. And then in 2016, I think it was, they even went to Silicon Valley and were completely in love with what they saw. So in 2017, the Danish government employed a tech ambassador, situated in Silicon Valley… Danmark får sin første tech-ambassadør i Silicon Valley | Politik | DR
Another angle on this, 10 years later, by the co-founder of #DanmarkSkifter: Fra Silicon Valley til digital frihedskæmper - DM Digi
I can really recommend the Danish book by Markus Bernsen, Danmark Disrupted from 2019, which explains all this in so much detail, very documented.
On top of this, almost no politicians have any real knowledge of IT (Version2.dk made a survey before the elections in 2019, and it was 19 of 900 people who wanted to be elected for parliament who had ever worked with IT - that’s 2 %. Not sure how many of them actually ended up in parliament). From my time in the public sector, the same applied to all the decision makers and managers. When I worked as an IT project manager for the first cross-sectional digitisation project from 2003, “Sygedagpengeprojektet”, the Finance Ministry wouldn’t give us 20 million DKK to make the system compliant with DS484 (predessor of ISO27001/2 - information security standard), even though the system would potentially process confidential health data about all Danes… However, we kept pursuing the issue and they finally caved. But it made me see how arrogant and fact-resistant they are. And very silo-thinking. They see an ability to save a cost and don’t take into consideration the whole value chain or the operations and maintenance afterwards. And if what they do is illegal, they just change the law, and proceed. In later years, they don’t even wait to change the law but do it anyway. It’s so frustrating. To say it’s sad is just way too mild in my view… And that’s also why I don’t want to give up. Because if noone pushes back, this will end very badly for our democracies and rule of law (as we also saw with the EU chat control proposal which went through a couple of days ago). It’s sickening.
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I agree with what You say Bettina.
The worst thing is it is not only IT politicians know nothing about but still make binding decisions. It applies to anything they do, any area of expertise is for them area of lack of expertise. And it applies to any country.
That is why this world is so far from perfect.
Forget the lobby groups who use the fact to influence what is being decided by those laymen.
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Since v4.1.1-a14 · e / os / 🚀 Releases · GitLab says “Fixed Play Integrity Basic level”, I have some hope that with /e/ OS 4.1.1 MobilePay might start working again. I will test this as soon as the update is served to me and and I dare to upgrade.
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Fingers crossed 
But I’m on A15, so I don’t know 
Release notes for all the other 4.1.1 releases have the same entry, so I seems that the fix is not tied to Android versions.
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Great, I didn’t know, thanks!
I just fear that something has been changed in the MitID authentication process, and this issue is related to that and not the integrity check.
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@otto.liljalaakso @martinielsen I just upgraded to /e/OS 4.1.1-a15 and the only thing that changed was the error message…
So I guess I now need to be patient and wait for the new Danish digitisation strategy to kick in…? Digital suverænitet “The Danish public sector has made significant progress in its digital transformation. As a result, digital solutions have become an integrated and natural part of the daily lives of citizens and businesses, as well as the workflows of public authorities. This has contributed to an efficient and modern public sector. However, increased digitization also brings the risk of a growing dependency on a few technology companies, just as authorities, citizens, and businesses might experience few real alternatives to the chosen digital solutions.
With the joint public sector Digitalization Strategy 2026–2029, a collaboration has been launched among public sector partners to analyze selected authorities’ technology choices, promote an overview of alternative providers and services, and foster greater market pluralism and competition. This aims to reduce supplier dependency, financial vulnerabilities, and support authorities’ sovereignty over their own solutions and data.
At the same time, the 2026 Finance Act has allocated DKK 80 million for the period 2026–2029 to an action plan for digital sovereignty.”
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Hello everyone
I am on /e/os 4.0 with Android 14 on a FP4. MobilePay works fine and has been doing so for a very long time. Even the new NFC payment option works flawlessly.
I haven’t read through the whole discussion above but doesn’t it seem strange compared to your experiences?
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Indeed, that is somewhat strange. However, to my understanding there are two separate issues here:
- Authentication issue that affects only Danish users that need to use MitID is Denmark's digital ID - MitID for auth
- Separate issue that prevents using the app itself, which seems to be caused by failing Play Integrity checks
So my guess is that you are not in Denmark, so don’t have to deal with MitID, and have linked a Google account so you get better results with Play Integrity than us de-Googlers. Is that correct?
Also in Finland with a Pixel 8 (A15) and official /e/os 4.0, Mobilepay has been unusable for a couple of weeks. After identifying myself with online banking credentials, the app says “something went wrong, please try again later" (which I have, to no avail 
)
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No, that is not correct. I am in Denmark and I have logged in with mitID using the code key. I had to log in using the Vivaldi web browser instead of the default browser.
Furthermore, I have not linked a Google account.
That is very strange!!
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Indeed that’s very strange!