When a landed bank I sometimes used in Ireland rolled out a mobile app that couldn’t be installed on what it determined to be “rooted” devices, I observed:
- Lots of customers couldn’t install the app on devices that had vendor stock software. You can imagine their bewilderment and fury at being accused of something they didn’t understand at all & would have had no idea how to do.
- I somehow traced it to a single Android build property that was this app’s one & only check for a “rooted” device. Apparently that property was set for lots of non-rooted & stock devices as well.
- It is no coincidence that this bank was renowned for rubbish customer service and the app was considered bottom-of-the-barrel even by those who were able to install it.
Since this degeneracy in technical support & customer service only ever goes in a single direction (down), my own technical response would be to find alternatives to Revolut that would provide enough of the same features. It is hard to find a good spot in the tradeoffs between functionality (e.g. the right IBANs for your needs) & these authoritarian policies. Though perhaps off topic for this thread I’d love to find a link where such alternatives were reviewed (both for EMIs + any landed banks with some of the same flexibility).