Account Manager reports Authentication failure

/e/OS Devices Fairphone
1

My FP6 with /e/OS will not sync with my Murena account. That goes for everything except emails - so calendar, notes, tasks etc. do not sync.

Whenever a sync session is started it ends up with the error:

Account Manager

Your account xxx@murena.io

Authentication failed (check login credentials)

Going into the Account Manager and retyping my user name and password doesn’t help - the problem persists. And I know the username and pw are correct as they work when I access my Murena account on my laptop.

I have also tried to delete the account and setting it up again, but the result is the same.

I have had the problem for some time, and it might be related to the update to the official /e/OS version 3.2, but I’m not sure about that.

Any good ideas?

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2

Hi @Lars_O , Pl can you check your account now and verify if you are still facing the issue. Do not share email ID details on this post as this is a public forum.

3

Thanks @Manoj for looking into this.
I have just tried again, and it’s the same isssue. However, I have a davx5-debug.zip file. Would that be of help?

4

Btw @Manoj - I have enabled 2FA with the Aegis app. I don’t know whether that could cause some troubles.

5

That could be an issue. Can you try to disable 2FA and then try accessing the services.

6

Thanks @Manoj - that solved the problem.

However, I would still like to use 2FA, and I now wonder whether the recipe is hidden in the note below the 2FA option on my Murena account:

Note: You’ll need to create a new application password to set your account within /e/OS. Additionally, you need to provide your main account password to /e/OS Mail.

If I understand that correctly, I need to configure an application password for every account I want to synchronize. Is that correctly understood?

7

Every app or device (including your phone) that wants to access your Murena account needs an application password. Alternatively, you may have the possibility to use Single-Sign On.

As sated in the documentation you have quoted, the mail app is an exception and needs your main account password. Please note that you may have to disable the mail synchronization in Accounts > Murena account > Account Synchronization > Mail. The mail synchronization there seems to overwrite your password in the mail app with the app password (see the bug at Murena Mail password overwritten by Account manager password does not work with MFA (#8638) · Issues · e / Backlog · GitLab).

8

Thanks for the info @Tentos :folded_hands: - I will look into that :smiling_face_with_sunglasses:

9

@Tentos - if I understand this correctly, I have 2 options:

  • either I disable 2FA until there is a solution to the problem with overwrite of the mail app pw when sync is enabled,
  • or I disable mail sync, but then I can’t access my emails on my FP6 (or is there a way to manually refresh when I open the mail app?)
10

I think that the name of the mail sync setting may be a bit misleading: If you deactivate it, but the /e/OS mail app has already been configured, mails can be fetched as usual.

My suggestion would be as follows:

You may want to check the synchronization settings:

Additionally, you may set the automatic display of images as you see fit: Account settings - Always show images. Spam mails may use the image download, i.e., image display, in a mail app to verify that a message has arrived.

P.s.: I have linked the (old) K-9 documentation because /e/OS is (more or less) a rebranded K-9 mail app. The /e/OS mail app still works, but K-9 Mail has become Thunderbird on Android and received several updates. (An app identical to Thunderbird on Android with the K-9 branding is still available.)