Hi I am feeling irritated about the fact, that my order at the esolutions shop still shows “processing” after 4 days and when I send a support email I don´t get an acknowledgement email. Is the normal and to be expected?
Thanks Manoj,
unfortunately the order ist still processing after 6 days and I stil have to hear back from support.
Also that I don´t get a confirmation emal after I submit a message to support does not create trust and confidence.
For a shop where I spend over 470 Euros I expect a functioning support system.
I am seriously considering to canccel the order.
What a pity. I will wait for one more day and then see what my options are. Thanks, Demian
Give the team a day. They are shifting to a new ticketing system and assume there are mails slipping though it. I just pinged the team and shared this thread details.
In the meantime I have second thoughts about the blue light filter. If it will distort the color of images that I want to view on my phone I would like to change that to the normal screen protector glas GS290.
I post this here hoping that ti will reach faster then emailing support.
Thanks, Demian