Link to the official guide https://doc.e.foundation/support-topics/app_lounge_troubleshooting
When you Clear storage and cache
- Settings > Apps and notifications > See all … apps > App Lounge > Storage & cache > Clear storage | Clear cache
in App Lounge please can you try to do it in such a way that you definitely see and accept “Terms of service” when you login.
Checklist
- Advanced privacy OFF
- Clear storage
- Have a clear line to the server indicated by fast page loading.
- Status check for system problems.
- Cycle through the process more than once.
- That is to include log out of the remote server, then Clear storage.
Furthermore, if the server is busy please be prepared to “try again later”, trying also to guess a less busy time of day or night ! @marcdw was quicker ! 