Backup murena recovery download gets stuck

Using /e/OS murenacloud
,
1

As an active murena cloud user, I had a lot of data in the cloud.
Some of it is gone in the outage, but most files are saved in the Murena Recovery file.
This file is 300 Gb.

I have tried downloading it on several different devices and harddrives with different file systems (to allow for larger files). The download gets stuck every time, even if I chop it in smaller pieces. The largest piece I have managed is 9 Gb so far (after several attempts). That means that I have to download 33 different zip files, ASSUMING that I can chop them in same size pieces and that none of the download gets stuck. More likely is to have more than 100 download attempts.

I had hoped to be able to download the file via Nextcloud sync but apparently this is not possible.

I have contacted the customer support but they couldn’t help.

So dear community: do you have any tips that could speed up / make more stable the downloading process? Perhaps a Firefox add-on that can be trusted?

Looking forward to hear your suggestions!

1 Like
2

if zipped browser downloads fail, get a webdav capable syncer and let it go file by file. Any popular webdav app for your host system can be used:

An entry on that in the outage recovery docs could be helpful.

I can sucessfully fetch from MurenaRecovery/ folder via webdav (rclone or rclone-based)

3

Thanks for the suggestions!

However, nextcloud files does not work for the recovery file; this has been disabled for some reason.

I tried Cyberduck, but here too, I got an error message.

Listing directory / failed. (murena.io – WebDAV (HTTPS))
Unexpected response (405 Not Allowed). Please contact your web hosting service provider for assistance.

4

but you get the general folder list right? if not, this reads more like the dav url path not being proper

Edit: but I confirm, Nextcloud client will not show the MurenaRecovery/ Folder - rclone will though. Try any rclone based GUI browser as previously linked

5

Would be great to have some docs to explain how to configure WebDAV settings for rclone, if anyone can provide that

6

forum search usually yields something, I left it a few times here already

7

Indeed, and thanks for the useful info in Get Desktop Client to sync/download MurenaRecovery? - #5 by tcecyk