Backup murena recovery download gets stuck

As an active murena cloud user, I had a lot of data in the cloud.
Some of it is gone in the outage, but most files are saved in the Murena Recovery file.
This file is 300 Gb.

I have tried downloading it on several different devices and harddrives with different file systems (to allow for larger files). The download gets stuck every time, even if I chop it in smaller pieces. The largest piece I have managed is 9 Gb so far (after several attempts). That means that I have to download 33 different zip files, ASSUMING that I can chop them in same size pieces and that none of the download gets stuck. More likely is to have more than 100 download attempts.

I had hoped to be able to download the file via Nextcloud sync but apparently this is not possible.

I have contacted the customer support but they couldn’t help.

So dear community: do you have any tips that could speed up / make more stable the downloading process? Perhaps a Firefox add-on that can be trusted?

Looking forward to hear your suggestions!

1 Like

if zipped browser downloads fail, get a webdav capable syncer and let it go file by file. Any popular webdav app for your host system can be used:

An entry on that in the outage recovery docs could be helpful.

I can sucessfully fetch from MurenaRecovery/ folder via webdav (rclone or rclone-based)

Thanks for the suggestions!

However, nextcloud files does not work for the recovery file; this has been disabled for some reason.

I tried Cyberduck, but here too, I got an error message.

Listing directory / failed. (murena.io – WebDAV (HTTPS))
Unexpected response (405 Not Allowed). Please contact your web hosting service provider for assistance.

but you get the general folder list right? if not, this reads more like the dav url path not being proper

Edit: but I confirm, Nextcloud client will not show the MurenaRecovery/ Folder - rclone will though. Try any rclone based GUI browser as previously linked

Would be great to have some docs to explain how to configure WebDAV settings for rclone, if anyone can provide that

forum search usually yields something, I left it a few times here already

Indeed, and thanks for the useful info in Get Desktop Client to sync/download MurenaRecovery? - #5 by tcecyk