As an active murena cloud user, I had a lot of data in the cloud.
Some of it is gone in the outage, but most files are saved in the Murena Recovery file.
This file is 300 Gb.
I have tried downloading it on several different devices and harddrives with different file systems (to allow for larger files). The download gets stuck every time, even if I chop it in smaller pieces. The largest piece I have managed is 9 Gb so far (after several attempts). That means that I have to download 33 different zip files, ASSUMING that I can chop them in same size pieces and that none of the download gets stuck. More likely is to have more than 100 download attempts.
I had hoped to be able to download the file via Nextcloud sync but apparently this is not possible.
I have contacted the customer support but they couldn’t help.
So dear community: do you have any tips that could speed up / make more stable the downloading process? Perhaps a Firefox add-on that can be trusted?
However, nextcloud files does not work for the recovery file; this has been disabled for some reason.
I tried Cyberduck, but here too, I got an error message.
Listing directory / failed. (murena.io – WebDAV (HTTPS))
Unexpected response (405 Not Allowed). Please contact your web hosting service provider for assistance.
but you get the general folder list right? if not, this reads more like the dav url path not being proper
Edit: but I confirm, Nextcloud client will not show the MurenaRecovery/ Folder - rclone will though. Try any rclone based GUI browser as previously linked
Also, I believe the customer support could use this information.
This is what they wrote to me the other day:
However, unfortunately it is not possible to move the recovery file to your regular sync space or make an exception in this case. Recovery files are protected and excluded from the sync system for security and privacy reasons, and it is not possible to alter this setting.
We know that downloading the files one by one can be tedious, but at the moment that is the only option available to access them securely.
cool! yes there’s a few knobs at play, dav url and user identifier. So it’s working for you now to fetch the MurenaRecovery/ with cyberduck, or what did you settle on?
(I’m too in the e.email id being-the-primary-camp, but I was long aware of that being critical. I’m sure it’s getting consolidated soonish so this source for confusion will fall by the wayside)
The OS-native webdav mounts are imo underutilized by users, it’s not advertised much.
As to “it is not possible to move the recovery file to your regular sync space” by cust support - this is still true. You’ll need to fetch it locally, sort out what you want, reupload to anything but the MurenaRecovery/ folder.
Follow-up: the downloading via webdav / cyberduck works very well.
There is definitely some data loss due to the crash 9 months ago.
But the downloading itself goes smoothly.
Very simple and stable!
