Battery and reboot issue

Hello everyone,

Using my GS6 since a month, am I the only one with battery issue ?

I had battery not charging until I reboot the phone.

I had multiple reboot and even multiple shutdown during usage.

Sometimes charging take a long amount of time displaying “full charge in 10minutes in fast charging” and get only 10% in half an hour.

Looking into System > diagnostic > Integrity > Battery > I got fantasy dates 1 january 1970, serial unknown and 0% of original capacity.

Did someone experienced the same ?

I will open a case at the support as it is looking weird.

I will update here if I have valuable data to share but it I am not very confident with this hardware…

Out of curiosity, did you buy GS6 with /e/ preloaded, or did you install it yourself?

I bought my Gigaset GS6 Pro from Murena with e/OS already on it and never ever had any problems with battery/charging for last 3 months since bought.

Do you use a brand new usb cable and a reliable charger?

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Yup bought from Murena with preinstalled /e/os.

Used several powerbank plug and cables.

With same charging asserts I got all cases described. Sometimes ok, sometimes extremely slow charging or not at all, need to reboot to charge.

Not sure if it is related to charge management, I tried with or not, stopping at 80 or 90%.

Battery charging issue plus multiple powerdown or reboot let me think about the battery.

Anyway the battery seems not well :

As I got no issue since 3 days and no need to charge, not sure if the hardware or the software is to blame…:rofl:

I do not see at Gigaset in a quick search the specified charger. Other suppliers offer a USB-C output charger. Is that what you use @grzecel?

donnot think at all this is a charging chain issue.

I use what I had working well with all the phone’s house. And it works with my phone eventually if I reboot it.

Let’s open the case and we will see.

Edited list of the things I would try to rule out

  • Does the phone expect a controlled charger?
  • Is it happy to work with a non controlled charger, typically with USB-A output? Likely.
  • Is the device fully happy with charge via USB-C to USB-C cable? Might software control be evident?
  • Can such software control conflict with AOSP charging control?

This might hint that (failed) software control is reset (??).

@aibd I use Motorola 30W charger from previous phone or some old Samsung one, both work O.K.

@PimCloud_efoundation The settings on my GS6 are as follows, all off including battery manager:

The only glitch, as for everyone on e/OS 4.x, is a totally wrong predicted charging time which I just ignore :slightly_smiling_face:

Ok I keep my settings for now as no issue since 3 days…but I will shut off all I have if it comes back.

Can you check how your battery is recognized in hardware diagnose task ?

Is this what you are after?:

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Exactly. Thanks.

Ok so you are blind as I am.

Let me think about a software issue then.

And for @aibd I am using Usb-C only on plugs and sometimes usb-a to usb-c depending the powerbank I have.

You might have done something right, or stopped doing something which was wrong. But it’s good it has been okay for the last three days. Keep it that way.

Personally I do not trust power banks. They are for emergency charging of your device, and may not provide the steady and dependable current as plug-in chargers in my opinion.

Good luck with it! :slightly_smiling_face:

P.S. Maybe don’t use power banks for a few days and put them into the picture later to see if by any chance it goes down the slope again?

Charging sometimes stopps working also on my GS6:
Plug in the charger (regardless what model or speed or if it’s a PC port) and it lies “(fast) charging” but percentage continues to go down.
Remedy is to do a reboot. But mine never crashed or rebooted itself, it runs very stable.

My assumption is that this happens after using the USB port for any kind of data exchange but I have not yet scientifically verfied this thesis :wink:

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Hmmm… it never happened to me and I connect to PC sometimes. Weird :roll_eyes:

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My asumption is reboot or crash are related to anorher issue regarding murena workspace sync.

Another subject for another topic but after a month I succeed to sync murena.io account with my phone for backup and notes (still have notes unreadable time to time) and then is the starting point for stability.

To follow…

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One reboot tonight doing nothing with a pdf opened in LibreOffice.

All charging and sparing battery options deactivated following the reboot.

Hello.

Here with Gigaset GS6, no Workspace in use. Last night spent connected to a fast charger, during the night running OK: some planned alarms OK.

In the morning, after disconnected from fast charger more than 10 reboots.

The battery info is the same: 1970 as year, cycle count to 3.

Regards

Have you checked your device for malware/viruses with any decent AV software?

No.

Which one would be a good option?

Regards

Your choice, I have been using Avast which I had for years on my PC and used on previous and the current /e/ phone. It is free, but you might find other ones with maybe free trial period… you don’t need to keep it. Personally I would like to rule out malware/virus option if I were you.

The phone was unusable, rebooting all the time, and decided to setup an old LG G3 with Lineage.

I switched off the terminal, extract the sim, and switched on again in order to extract some minimal set of files. Now, the device is on, without SIM and Wifi connected, half an hour, more or less, any reboot until now. I’ll try to update /e/ version.

I’ll test Avast too.

Regards

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