Oh wow, that’s basically as bad as Verizon. I’ve read a comment in the Purism forums that Verizon had converted the commenter’s cell phone plan to a data-only plan when they tried to use their already-activated Verizon SIM in a Librem 5. At least we still have T-Mobile as an option.
The TerraCube is designed in the US and works world wide with either Android or e/OS we have had one with e/OS for almost a year. My FP3 with stock Android or e/OS has better reception in Canada than my Blackberry did.
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One of those is a smartphone …
(A) https://twitter.com/TerraCubesNaija
(Yes, today is my “I’m making friends today” day 
.)
Door “C”. Door B would be hard to fit in your pocket. 
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It would be interesting to know whether the Murena Fairphone 4 and spare parts and accessories for it ship from Europe or from a warehouse in the USA – and I’m curious about the same when it comes to repairs and returns.
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Don’t forget that Google is not everywhere in the world
I wouldn’t 100% write off the FP4 on Verizon. A few of us are testing it now. I don’t work for Murena, so can’t say if our test phones differ from those that are now shipping but this FP4 works on Verizon. I had to use an already set up sim from another phone but it works. The one caveat is I’m stuck on 4G, not sure if anyone else has gotten 5G to work.
As a side note, Verizon is an evil corporation but I was lucky enough to get the right sales nerds, they were as excited as me to try to get a new phone working 
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Hi. I’m wondering if someone can help me. I just purchased the phone and it’s build quality is great! However, it’s just not functional for me. It won’t work with android auto along with other things such as gpay. I’ve filled out the order support form a few times requesting to return it, but haven’t received any kind of email confirmation or response.
thanks for any help you can provide!
You purchased a deGoogled phone where those items do not work as they require Google services and whatnot.
Neither the device nor /e/ is at fault. Welcome to the land of NoGApps.
To be frank some prior research of what you were “getting into” before making such a pricey investment was warranted. From what I gather you have been here awhile so the non-working Android Auto and Google Pay should come as no surprise.
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@Manoj: Can you perhaps help with this?
Since Murena is piloting the distribution of this phone in the US, the degoogled nature and connected limitations of the preinstalled /e/OS come as no big surprise.
But there’s still the option to install the Google certified Fairphone OS to get such things to work … https://support.fairphone.com/hc/en-us/articles/4405858261777 … with the catch being that support in the US runs through Murena exclusively, not Fairphone, and that in case of need for vendor support /e/OS would have to be reinstalled to get support from Murena.
(Since I didn’t buy my phone from Murena, having installed /e/OS on the phone myself instead, for me in Europe it’s the exact opposite. If I wanted to have vendor support, I would have to reinstall Fairphone OS to get support from Fairphone, so just know that this kind of support detour would not exclusively apply to current US Fairphone 4 customers.)
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Hi @warcmath pl send the mail to helpdesk@e.email in case not already sent. The team should be able to help with your refund.
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Will do. Thank you for your help.
the product pages adjunct to a buy button should cover any research necessary for the naive buyer.
I read through the places specifically for the purpose of compatibility and think it’s not enough.
details
sections concerning App compat at https://murena.com/smartphones/
- A Google Services compatibility layer is implemented
…
Compatible with all apps (headline)
…
… most Android apps can be installed …
and the buy-flow at https://murena.com/shop/smartphones/brand-new/murena-fairphone-4-eu/
And because /e/OS runs on Android, you can still run most of your favourite Android apps.
…
Which Android apps are compatible with /e/OS?
Most Android apps can be installed on /e/OS.
For now, we don’t support in-app purchases.
As Google Mobile Services are not preinstalled on our phones, some apps that depend heavily on those services might not run properly. We update our system regularly to support more apps and ensure they run smoothly.
Murena should name very popular “Google Android” components that have no surrogate and are known not to work. This manages expectations and avoids warranty returns, filed bug tickets and forum threads.
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I have passed on the feedback to the team to make instructions regarding applications like GooglePay not working explicit on the sales site. The scope of the deGoogled experience may not be clear to all users, especially new ones. What works and what does not is an important piece of information in making the decision to go ahead with the purchase.
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For what it’s worth, I just pulled the AT&T Sim from my old LG V20 and put it in my new Fairphone 4. I got some notifications that mobile data wouldn’t auto-connect, and I got a text message from AT&T saying my device wouldn’t work because it’s not approved for their network.
Nevertheless, I am able to make and receive phone calls, and texting seems to work just fine as well. I seem to have a stronger signal than I did with my old phone, too. I haven’t tried to use WiFi calling since the cell signal has been so consistent.
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As I assume that unlike Fairphone OS, /e/OS on the Murena Fairphone 4 will not issue periodical reminders of this, it might make sense to remind buyers here of the need to register for the extended warranty (5 years): https://murena.com/america/shop/smartphones/brand-new/murena-fairphone-4/#warranty
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