Blocked Murena Email Account

Community Forum
1

For more than a week I have only been able to receive emails with my @murena.io email account but cannot send them.
The reason is certainly that I wanted to send a Christmas email to 20 addresses. I now know that this is not allowed with a free account.
The Error Message “Matched map: LOCAL_BM_FROM 554 5.7.1” appears both on the Murena 2 Phone and in the Webaccount.
How can I unblock my account again? Of course, I urgently need to be able to send email again.

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1 Like
2

Seit mehr als einer Woche kann ich mit meinem @murena.io E-Mail-Konto E-Mails nur noch empfangen, aber nicht versenden.
Der Grund liegt sicherlich darin, dass ich eine Weihnachts-E-Mail an 20 Adressen versenden wollte. Ich weiß jetzt, dass dies mit einem kostenlosen Konto nicht erlaubt ist.
Die Fehlermeldung „Matched Map: LOCAL_BM_FROM 554 5.7.1“ erscheint sowohl auf dem Murena 2 Smartphone als auch im Webkonto.
Wie kann ich mein Konto wieder entsperren?

3

We have a block on email ID which send multiple emails within a specific time. On the free account you can not send more than 2-3 emails in an hour. Including cc or bcc all emails are counted separately. I have unblocked your email and it should be accessible now. Please remember not to exceed the maximum of 2 email in an hour on the free account.

1 Like
4

Thank you for the information and for unblocking my account. Unfortunately, I still can’t send an email. Do I have to do anything else or wait?

5

Pl can you try sending again.

6

Yes, now it works again. Thank you for the quick support :+1:

7

no more than 3 emails in a hour ! It’s a joke ! ! !

8

Hi,
I also signed up for the murena free version recently to try it out.
I cannot find any information about the mail limit, neither in the Terms of Service nor on the website… where does it say so?

9

Restrictions for free email are ok, it is not financed with advertising or data theft, so a large range of functions cannot be offered for free. 3 emails per hour are of course very few, perhaps it would be enough to limit the number of recipients per email to 1, i.e. not to allow serial emails and to allow 10 emails per hour.
However, I find it strange that I can’t find the option to switch to a paid version anywhere in my free account. Or am I blind?

10

Look left of the Home screen (the widget screen) look at the foot of the top by default widget, the Account widget … will tell you your Plan …

My Plan … free plan …Upgrade

11

Thanks, but unfortunately I don’t have this option. I remember calling it that way before the server crashed. Maybe it’s because the full functionality is still not available

12

Hi everyone.
I am also on the free account side and I was not aware of the « 2 mails per hour » limit. As @machro I could not find the information anywhere… @Manoj could you please tell us where this limit is explicitly written ?
Thanks

13

Maybe (??) but I find Choose your plan at https://murena.com/cloud-subscriptions/, there is a note

Please know our file system is not working at the moment so you will not be able to enjoy your paid storage except for your mailbox. Proceeding with your subscription nonetheless would mean a lot to us.

14

It is not written in the documentation as we have still not finalized what number to maintain for free account email sends per hour. For now the setting is for 2 we may increase it once the outage specific issues are resolved. Have to also take into consideration spammers who misuse the free service,

15

Thank you for the answer @Manoj. I did not understand that the limitation was related to the service outage. Anyway, 2 emails per hour seems really insufficient to me. But it’s up to you to decide :slight_smile: