Can I change the e.foundation e-mail?

Using /e/OS murenacloud
1

So, I have a silly e-mail on ecloud. Can I change the name of the address afterwards?

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2

Hi, The existing email will have to be deleted and a new one created. You cannot edit the existing ID and create a new one. You will find some information on how to do this here

1 Like
3

Okay thanks. Luckily, I don’t have uploaded much on my e Cloud so restarting should be fine.

4

sorry to add someting in the topic, but it’s not closed.

@Manoj seemsfor that your explanation could be used in two way. could you please exlain exactly what you meant for havingit exactly clear?
So you meant that If we want to change the existing email with an other one. That’s not possible without to delete the user account ? because, this email is not editable?

  1. Mean for doing this, we should delete and create a new one ?
  2. Do you have any tipps to do it with a premium account ? to port the abonnement from the old one into the new one?
  3. export/reimport strategy from old one to new one?

I think that your link don’t help me so far… should I ask the it by the support team ?

Thanks for your help in advance

Cheers

5

For premium accounts you should write in to the helpdesk. Explain what you are looking for and the team will assist you on it.

6

thank you for your quick response. :+1:

But for a short version about what you meant with:

Is alreadythought that we could only delete the account to create a new onefor having a new mail… is that right ?
That’s just for having a clear info about what to do in this case. (i still not find really clear… I guess strong yes, but till 10% not sure, that could be still psossible with to do it)

7

You cannot edit or change the email ID once it has been created. You can delete it and create a new ID with a different user ID.

8

What does it means technically & concretally ?
that I should delete my account and create a new one right? maybe with help from support…

9

Suppose you have an email ID a@murena.io.
You cannot edit to be b@murena.io
Now if you want b@murena.io and not continue with a@murena.io then you would have to delete a and create b. You can keep both accounts as well if you want.
Did you try to create a new account with the ID you wanted. You can do this without help from support.
You can delete your murena account following the steps given here

1 Like
10

No I didn’t try to do it I wanted first to know exactly what does it means for me.
Now I know that for this I should create a new account and delete the old one for having this…

I’ve raised a ticket to the support for doing it properly.
Or I expect to do it properly :sweat_smile:
I mean for porting data from old one to the other one.
but the point for me is the 2nd one should be premium because the old one is too big for a standard. Don’t know if I could create a big premium one if I just pay for 1.
Because for the transition it will be 2, but at last I just want to have only one.
That’s a topic that I want to discuss with the support, how culd I handle it technically with only one premium abo…

Many thanks for your answer.

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