Cannot access account

support

#1

I got the email for the test account and followed the instructions to make a password etc. However I’m not able to login to the account or even get a password reset. It tells me I’m already in the system when I try to create the account again but doesn’t seem to recognize my email when I request a password reset.


#2

Hello,

I had the same problem at the beginning but because of a writing error.
I was trying to access my account with an address in the format xxxx@e.mail then xxxx@email.com while the format is xxxx@e.email


#3

Tried it your correction but still nothing I’m afraid.


#4

Hi @Azure96 please can you send a mail with the details about your id and what combinations you are trying to contact@e.email


#5

With the current implementation we have issues with some passwords, which has been fixed and will be deployed in the new implementation of drive/email/… services
At the moment you can try to use a simpler password. In particular Postfix kind of assumes that you are using ASCII chars only, so avoid accents etc.
If you need a reset, please ask us by email


#6

Gents, thanks for the help. Will do.