Cannot use eSIM in Germany

Hi everyone,

since someone in the fairphone forum sends me here:

I ordered my FP5 with eOS directly from Fairphone.
I wanted to use an eSIM from my provider congstar.
My provider said that the code my phone expects suggests that the phone is an US one.
My phone expects a code beginning with 1$ or LPA:1$, but the code from my provider looks way different.

Any solutions or ideas for this issue?
Thanks in advance!

You can check with the helpdesk. Fill up the details in the helpdesk contact section and the team should be able to help you further.

I can’t help you directly! But I also have a Murena-FP5 in Germany. I use an eSIM from Vodafone here without any problems. I also use Congstar as my main connection on the FP5 without any problems, but with a “classic” SIM card.