Welcome in this forum, to help you, we need some details :
What is your phone model ?
What is the file you tried to install ?
And witch software do you use ?
If you are using the last TWRP 3-4-0.0 (designed for android 10), it could be the problem,
please have a try with the TWRP 3-3-1.0 instead and tell us what’s append.