Cloud sync doesn't work and cannot find subscription to cancel

Using /e/OS murenacloud
,
1

Hi, my cloud sync is supposed to be 64GB and I am being charged for it monthly, but it hasn’t synced since I first signed up in I think December last year. The phone (Pixel 8, eOS 3.4) sends notifications that it is syncing, but storage shows 1.6GB are being used and none of my files have been added in the last two months. All options for what types of files to sync are turned on.

I was going to just cancel and use a different service, but my store page shows “You have no active subscriptions”. Can anyone help me figure out what’s going on here?

2

As a paying customer you should contact the helpdesk. You have to use the form at Contact Us if not already done. Once you register your issue there, you should get an automated mail with the ticket number. The team members usually respond within 2-3 days due to the number of requests

3

Thanks, I contacted support. If anyone else has this issue, here were the steps I followed:

  1. Go to Account Manager app settings (found by going to Settings > search bar > account manager) > press Storage and Cache > clear cache
  2. Restart phone
  3. Re-authenticate Murena ID: Account Manager app > press your Murena account > press settings gear > Re-Authenticate
  4. Restart phone

After this, my sync started up again. Thanks to the support team for the help.