Connecting to /e/ email through 3rd party mail client

app-mail
support

#1

Hi, no matter what email client I use they all fail at connecting to the outgoing SMTP server and I was hoping someone could help me out here.


#2

Hi @cooperdooper
please try with these settings

Email Configuration
For manual configuration, please use the following settings:

SMTP/IMAP server: mail.ecloud.global
SMTP/IMAP username: your /e/ email address in full (example: john.doe@e.email)
SMTP/IMAP password: your /e/ email password
SMTP port: 587, plain password, STARTTLS, requires authentication
IMAP port: 993, SSL/TLS, requires authentication

#3

Thunderbird does it right @cooperdooper only with the mail address and your password.

On your device you can try mymail.


#4

Ok so interesting that it worked with thunderbird. All other mail clients I’ve tried have failed to connect to the SMTP server. For example, here’s what happens when I try to connect via AquaMail on my android phone.


#5

My configuration on thunderbird

smtp

When you register your mail thunderbird DOES the default configuration for you.

Maybe the STARTTLS security?


#6

I’ve tried literally every option for the security (SSL, STARTRLS, etc) and nothing works, which is odd since AquaMail also will automatically detect configuration so I shouldn’t even need to be messing with the configuration.


#7

STARTTLS with plain password doesn’t work?:thinking:


#8

Nope and I’m not sure why


#9

Did you try with other mail client, anyone?


#10

I installed Aquamail for android on my /e/ ROM - downloaded it as an apk from apkpure and with only the username and password it works. I did not make any changes in the settings.