Hi,
I’m new to /e/OS but had a fairphone before. I really enjoy the fairphone community, but the user journey with murena.io ist very different from this.
When i experience bugs on murena.io the only link to a contact is this forum, and what happens next is: NOTHING.
I don’t expect 24/7 tech support, but to receive at least 1 answer in 3 weeks, and even if it’s just a
“we’re working on it” or “can you provide more details” or “we have a big delay, but will look into it” - ANYTHING would be better just than waiting and hearing nothing.
This is a forum for users sharing their experience with /e/OS and helping each other (a community). Help desk is another thing: helpdesk@e.email should help you. If you encounter a bug you can discuss it with the staff raising an issue on Gitlab e · GitLab.
So far, I always found answers for bugs I had in this forum or on Gitlab. Indeed the research bar is useful.