Don't bother buying one of these, they're junk

/e/OS Devices Nothing
1

I have been having problems since I bought mine and they just keep stringing me along with pointless troubleshooting and refuse to fix anything. What a scam!

https://community.e.foundation/t/murena-cmf-phone1-randomly-freezes/66040/10

2

Please Be aware of this kind of scam

3

Who do you mean with “they”?

Have you contacted Murena support?

I skimmed the linked thread and I didn’t see whether you contacted support. This community forum here is just that – a community of people who generally try to help within their ability. But they are just users like you and me. Nothing scammy about average people just being able things average people can do.

If you indeed contacted Murena support und they refused to help and or fix things, then this would of course be very troublesome. If that’s the case, would you share your experience so others are informed about this?

2 Likes
4

I checked with the support team and was updated that they have offered to exchange the phone. You should be able to track the exchange on the helpdesk ticket.

1 Like
5

I reported the problem Murena support not long after receiving my phone. I have spent two months going back and forth with support. Up until this post they had hinted at replacing the phone, but never initiated the process. After I posted here, I have now finally received an email requesting information so that I can get a label to send back my phone and have them send me a new phone. I will be without a phone for a while, but I am hoping for a resolution to this. Thank you for checking.

6

Well, I sent my phone back and I have not heard anything. I tried contacting support twice and my email is returned with the following. Am I just out of a phone now?

helpdesk@murena.com>: host mail.murena.com[private/dovecot-lmtp] said: 552
5.2.2 helpdesk@murena.com The quota of this mailbox is exhausted. Contact
your system administrator. (in reply to end of DATA command)

7

The only way to contact helpdesk is through the contact form available here . If not already done. They respond within 7-10 days due to the existing requests. If you have already sent the phone back, share the details.
Will pass this post to the helpdesk .